Planet Fitness

4.1
1004 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
2558 W Cermak Rd, Chicago, IL
60608, United States

Hours

Reviews

4.1
1,004 reviews
5 stars
637
4 stars
154
3 stars
57
2 stars
35
1 star
121

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlight persistent cleanliness problems, particularly in bathrooms and locker rooms, with reports of dirt, unpleasant odors, and lack of proper maintenance.

Equipment Maintenance

Numerous customers expressed frustration over broken or outdated equipment, with many machines frequently out of order, impacting workout experiences.

Customer Service

Feedback indicates a lack of engagement and professionalism from staff, with reports of unhelpful responses to complaints and issues.

Safety Concerns

Several reviews mention safety issues, including theft from lockers and cars, as well as inadequate security measures in the parking lot.

Temperature Control

Many customers complained about the lack of air conditioning, especially during hot weather, making the gym uncomfortable to work out in.
  • SM
    Sarah McCoy
    6 days ago
    1.0
    This is seriously the worst PF location I’ve ever visited. I drive to another location even though this one is two blocks away because it’s that disgusting. Equipment is broken for months on end, half the lockers in the women’s room are broken and have been that way since last year, the entire place is FILTHY. It seriously looks as if no floors have ever been mopped. There’s even dirt smudges on the walls and missing trim.
  • SM
    Sergio Munoz
    Nov 17, 2025
    5.0
    When they said they were getting new equipment, this PF didn’t disappoint. I had gotten used to the setting on the older treadmills, but the new Matrix ones are just as good and maybe even better. They’re definitely an upgrade, and they make my cardio feel smoother. Can’t wait to see what else this location has in stock, besides the great staff and amazing workout environment.
  • AA
    April
    Nov 17, 2025
    3.0
    Sooo here I am again. I was excited for the new equipment to finally come in after months of complaining about the broken ones & nothing got fixed. I love the new treadmills and stair masters. However, they took out all the equipment in the 30 minute workout room. It was replaced with Smith Machines and more weights. I'm not sure who's idea that was but everybody doesn't want to lift weights. Smh Many people like myself relied on the 30 min room. It was very convenient, especially if you want to get in and get out. So I had to look on the main floor to find the equipment that I use in the 30 min room, and they were all being used. I drive about 15/20 minutes to come to this specific gym at least 4/5 days a week. Due to this inconvenience of the 30 min room, I'll be now driving to the 95th St location in Evergreen Park. (Longer drive) I really wish you all would've just upgraded the machines in the yellow room instead of taking everything out. This upsets me because I've been coming to this gym for over five years if not longer. Good luck PF!! ✌🏼
  • FP
    Frank Palacios
    Nov 13, 2025
    1.0
    I usually enjoy Planet Fitness, but this location really missed the mark. Several of the fitness floor lights have been out for about a year now, which has made the gym look gloomy and uninviting — not the kind of atmosphere you want when trying to get motivated for a workout. On top of that, the temperature inside was uncomfortably cold, both on the floor and especially in the men’s locker room and another repeat offense. It has made going to this location unpleasant. I even have a photo that clearly shows the poor lighting conditions. Management really needs to address these issues — lighting and temperature are basic comfort factors that shouldn’t be overlooked and are NOT difficult to maintain. It’s not rocket science. Until things improve, I’ll be avoiding this location and so should everyone else.
  • BA
    Brian Almonaci
    Oct 30, 2025
    1.0
    Not sure how this club has 4 stars. If I could give it negative stars, I would. By far the worst location I’ve ever been to across the 20 or so locations I’ve been to thus far. This location fails to meet even the bare minimum of standards in terms of cleanliness, maintenance, and care. Bathrooms/lockers are disgusting and atrocious. Half of the machines are consistently broken and failed to “repair” for weeks or months only for them to break again a week later. Seems they can’t afford to pay the electric bill either because the lighting is horrendous and half of the lights are off 100% of the time. For whatever reason, there always seems to be broken and shattered glass in the parking lots too??? Not sure if the owner of this club is plain broke or simply does not care to maintain the club. Equipment is hanging by a thread (literally the ropes are so abused they’re hanging by a thread). Just in general, the club gives an ICK and feels generally dirty. No shade against the employees either. I genuinely think the owner does not care one single bit. Either way, they’d be better off permanently closing this dump. It’s a shame because the location is prime, but seriously, do not come here.

Frequently Asked Questions About Planet Fitness

What are the operating hours for Planet Fitness in Chicago (Little Village), IL?

Planet Fitness is open 24 hours from Monday to Thursday, until 9 PM on Friday, and from 7 AM to 7 PM on Saturdays and Sundays.

Where is Planet Fitness located in Chicago?

Planet Fitness is located at 2558 W Cermak Rd, Chicago, IL 60608.