At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Multiple reviews highlight persistent cleanliness problems, particularly in bathrooms and locker rooms, with reports of dirt, unpleasant odors, and lack of proper maintenance.
Equipment Maintenance
Numerous customers expressed frustration over broken or outdated equipment, with many machines frequently out of order, impacting workout experiences.
Customer Service
Feedback indicates a lack of engagement and professionalism from staff, with reports of unhelpful responses to complaints and issues.
Safety Concerns
Several reviews mention safety issues, including theft from lockers and cars, as well as inadequate security measures in the parking lot.
Temperature Control
Many customers complained about the lack of air conditioning, especially during hot weather, making the gym uncomfortable to work out in.
SM
Sarah McCoy
6 days ago
1.0
This is seriously the worst PF location I’ve ever visited. I drive to another location even though this one is two blocks away because it’s that disgusting. Equipment is broken for months on end, half the lockers in the women’s room are broken and have been that way since last year, the entire place is FILTHY. It seriously looks as if no floors have ever been mopped. There’s even dirt smudges on the walls and missing trim.
SM
Sergio Munoz
Nov 17, 2025
5.0
When they said they were getting new equipment, this PF didn’t disappoint. I had gotten used to the setting on the older treadmills, but the new Matrix ones are just as good and maybe even better. They’re definitely an upgrade, and they make my cardio feel smoother. Can’t wait to see what else this location has in stock, besides the great staff and amazing workout environment.
AA
April
Nov 17, 2025
3.0
Sooo here I am again. I was excited for the new equipment to finally come in after months of complaining about the broken ones & nothing got fixed. I love the new treadmills and stair masters. However, they took out all the equipment in the 30 minute workout room. It was replaced with Smith Machines and more weights. I'm not sure who's idea that was but everybody doesn't want to lift weights. Smh Many people like myself relied on the 30 min room. It was very convenient, especially if you want to get in and get out. So I had to look on the main floor to find the equipment that I use in the 30 min room, and they were all being used. I drive about 15/20 minutes to come to this specific gym at least 4/5 days a week. Due to this inconvenience of the 30 min room, I'll be now driving to the 95th St location in Evergreen Park. (Longer drive) I really wish you all would've just upgraded the machines in the yellow room instead of taking everything out. This upsets me because I've been coming to this gym for over five years if not longer. Good luck PF!! ✌🏼
FP
Frank Palacios
Nov 13, 2025
1.0
I usually enjoy Planet Fitness, but this location really missed the mark. Several of the fitness floor lights have been out for about a year now, which has made the gym look gloomy and uninviting — not the kind of atmosphere you want when trying to get motivated for a workout. On top of that, the temperature inside was uncomfortably cold, both on the floor and especially in the men’s locker room and another repeat offense. It has made going to this location unpleasant. I even have a photo that clearly shows the poor lighting conditions. Management really needs to address these issues — lighting and temperature are basic comfort factors that shouldn’t be overlooked and are NOT difficult to maintain. It’s not rocket science. Until things improve, I’ll be avoiding this location and so should everyone else.
BA
Brian Almonaci
Oct 30, 2025
1.0
Not sure how this club has 4 stars. If I could give it negative stars, I would. By far the worst location I’ve ever been to across the 20 or so locations I’ve been to thus far. This location fails to meet even the bare minimum of standards in terms of cleanliness, maintenance, and care. Bathrooms/lockers are disgusting and atrocious. Half of the machines are consistently broken and failed to “repair” for weeks or months only for them to break again a week later. Seems they can’t afford to pay the electric bill either because the lighting is horrendous and half of the lights are off 100% of the time. For whatever reason, there always seems to be broken and shattered glass in the parking lots too??? Not sure if the owner of this club is plain broke or simply does not care to maintain the club. Equipment is hanging by a thread (literally the ropes are so abused they’re hanging by a thread). Just in general, the club gives an ICK and feels generally dirty. No shade against the employees either. I genuinely think the owner does not care one single bit. Either way, they’d be better off permanently closing this dump. It’s a shame because the location is prime, but seriously, do not come here.
What are the operating hours for Planet Fitness in Chicago (Little Village), IL?
Planet Fitness is open 24 hours from Monday to Thursday, until 9 PM on Friday, and from 7 AM to 7 PM on Saturdays and Sundays.
Where is Planet Fitness located in Chicago?
Planet Fitness is located at 2558 W Cermak Rd, Chicago, IL 60608.
What type of environment does Planet Fitness provide for its members?
Planet Fitness offers a welcoming, Judgement Free Zone® where members can build strength at their own pace using best-in-class equipment.
What types of memberships and pricing options are available at Planet Fitness?
You can explore various gym membership options and pricing details on the Planet Fitness website or app.
Does Planet Fitness have a mobile app for workouts and membership management?
Yes, Planet Fitness provides a mobile app with hundreds of ways to get strong, available on iOS and Android.
What services are available at the Planet Fitness Chicago (Little Village) location?
Services include ClassicAccess, MobileApp, ClassicWifi, WCPerks, BCGuest, BCRecip, BCTanning, BCHydro, BCHalfPriceCoolerDrinks, BCPremPerks, and BCVirtualFT.
What other Fitness Centers or gyms are near Planet Fitness at 2558 W Cermak Rd?
Nearby fitness centers include other Planet Fitness locations offering gym and health spa services, providing options for fitness enthusiasts in the area.
Are there grocery stores near Planet Fitness where I can shop after my workout?
Yes, Pete's Fresh Market is nearby, offering grocery and delicatessen items convenient for post-workout shopping.
What are some nearby restaurants or food options close to Planet Fitness?
Domino's Pizza, Little Caesars Pizza, Burger King, and Chifit are nearby, providing a variety of fast food and dining options near the gym.
How can nearby places like the CoinFlip Bitcoin ATM or Fifth Third Bank assist me during my visit to Planet Fitness?
Nearby financial services such as the CoinFlip Bitcoin ATM and Fifth Third Bank provide convenient access to currency exchange and banking, making it easier to manage your finances around your gym visit.