Planet Fitness

4.1
641 reviews
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Business Details

240 E Illinois St, Chicago, IL
60611, United States
(312) 464-1010
https://www.planetfitness.com/gyms/chicago-streeterville-il
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About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
240 E Illinois St, Chicago, IL
60611, United States

Hours

Reviews

4.1
641 reviews
5 stars
395
4 stars
99
3 stars
47
2 stars
18
1 star
82

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed, with some praising friendliness while others report rudeness and unprofessional behavior.

Cleanliness

The gym is generally clean, but there are frequent complaints about the cleanliness of bathrooms and equipment.

Temperature Issues

Many customers express dissatisfaction with the lack of air conditioning, noting that the gym can become excessively hot.

Equipment Availability

While the gym has a variety of equipment, some customers feel that certain machines are often broken or unavailable.

Customer Service

There are reports of poor customer service, particularly regarding membership cancellation policies and staff knowledge.
  • TY
    Taylor Young
    Nov 6, 2025
    3.0
    The gym is nicely maintained but they don’t use air conditioning and it’s very hot inside. Why is there no air conditioning? I see several other similar comments and planet fitness doesn’t address the issue.
  • RR
    Rafe R
    Nov 4, 2025
    1.0
    The receptionist youthful B lady who was working on Sunday 10/25/2025 around 3-4pm was rude and so unprofessional. You have one job to do, customer service, but you need more training on that. Plus you were on your phone while you talk to the place visitors. My guest and myself both had the same impression, we felt uncomfortable because of your attitude.
  • EK
    Erin Kelley
    Sep 26, 2025
    4.0
    While a bit small, this location uses its two-floor space efficiently and has everything you need. There's a large variety of cardio equipment, decent strength offerings, and the staff is friendly (shout-out to John at the front desk!). I also appreciated the soap provided in the showers! The Black Card area is equipped with Hydro and regular massage chairs, a red light therapy booth, and lay-down tanning.
  • MD
    Mogo Print Design
    Aug 19, 2025
    3.0
    NO MIRRORS?
  • XX
    Xander
    Aug 13, 2025
    1.0
    DONT JOIN!!! I jointed this place two months and I workout 5 days a week, the AC hasn't been working except for 3 days out of that time. Someone is going to pass out and get hurt at this place when it's mid 80s in the building but management doesn't care. U ask the manager about it and he said he requested someone to fix it but they aren't showing.... Then find someone else! The employees are going to start walking out also, they told me to write a bad review on here so that's what l'm doing. This place is a joke
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Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Chicago Streeterville?

Planet Fitness in Chicago Streeterville is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 9:00 PM, and on weekends from 7:00 AM to 7:00 PM.

Where is Planet Fitness Chicago Streeterville located?

The gym is located at 240 E Illinois St, Chicago, IL 60611, USA.