LensCrafters

4.5
319 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
900 West North Ave, Chicago, IL
60642, United States

Hours

Reviews

4.5
319 reviews
5 stars
273
4 stars
3
3 stars
1
2 stars
5
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being warm, welcoming, and helpful, with specific mentions of employees like Frank, Armani, and Dennis for their exceptional service.

Quick Assistance

Many reviews highlighted the quick service provided for adjustments and repairs, with several customers noting they were in and out in under ten minutes.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about poor service from specific employees, leading to a mixed overall experience.

Product Selection

Customers appreciated the wide selection of frames and the ability to find suitable options for their needs.

Parking Convenience

The availability of free parking was mentioned positively, adding to the convenience of visiting the location.
  • CR
    Connor Rucinski
    6 days ago
    5.0
    Frank and Tiffani were exceptional. They went above and beyond to help me have a great experience. Frank even guided me through the process of purchasing new frames. 10/10
  • NH
    Nicole H.
    6 days ago
    5.0
    I had a great experience at LensCrafters. Armani helped me fixed my glasses and was extremely hospitable, kind, and professional. Excellent customer service—I really appreciate the help
  • JM
    James Middleton
    Dec 30, 2025
    5.0
    cinthia cruz is the best!!!
  • DW
    Dashaunta Waddell
    Dec 16, 2025
    5.0
    I would definitely recommend this location. Staff is warm, welcoming and very helpful. Amna did my examine and answered all my questions. Armani took time to help me find the perfect pair of glasses. Explained maintenance and made sure I left feeling comfortable. The choices are plentiful. I got a new pair and update my old pair. Will definitely be back for followups.
  • JM
    Jillian Marron
    Dec 10, 2025
    5.0
    needed a quick adjustment on my glasses and didn’t feel like driving out to my Dr in the burbs- Frank had me in and out in 5 minutes! Thanks Frank!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.