Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
529 reviews
5 stars
498
4 stars4
3 stars3
2 stars
8
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Chuck, April, and Dr. Vu, received high praise for their friendly, helpful, and professional service, often going above and beyond to assist customers.
Efficiency
Many customers noted the quick service and efficient handling of appointments and repairs, with several experiences highlighting minimal wait times.
Repair Services
The business is recognized for its excellent repair services, with multiple reviews mentioning quick and effective fixes for glasses and sunglasses.
Mixed Experiences
While most feedback is positive, there are a few negative experiences regarding appointment management and customer treatment, indicating inconsistency in service.
- KKKarina4 days ago2.0I came here for my annual eye exam and the doctor was great — thorough, kind, and explained everything clearly. Unfortunately, my experience with the sales process was disappointing. The salesperson, Dean, added additional features to my glasses order without explaining them to me and without them being recommended by the doctor, which increased my total by about $150. I also had to be the one to bring up transitions lenses, even though my old glasses had them. I waited about two weeks for my glasses, and when I picked them up, the lenses felt strange. Only then did the new sales associate and I realize that extra add-ons had been applied to my lenses from the original order. The new associate was very helpful, checked with the doctor, confirmed they weren’t needed, refunded the $150, and resubmitted the order — but that meant waiting another week. Overall, great doctor, but the lack of transparency during the sales portion made the experience frustrating and costly, and significantly delayed me getting my glasses.
- JLJosu LandaDec 10, 20255.0Great service! I came in to get my glasses fixed - a screw had fallen out and the frames were broken. Dean fixed them quickly, and now they’re working great. I highly recommend this store!
- SPScotia PenoyerDec 9, 20255.0Came here for a doctors appointment for eye glasses. The staff April and Dr. Vu were very helpful and patient and were able to help get the glasses needed. I really appreciate it!
- MFMonica FullerDec 8, 20255.0Anna was great! I stopped in because my favorite sunglasses broke and she fixed them in no time! Thank you Anna!
- VKVeronika KöglerDec 2, 20255.0We dropped in because of my crooked glasses during our vacation in Chicago. April fixed them immediately and they feel as good as new. Great service, can only recommend.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and all prescriptions are welcome.
What designer eyewear brands are available at LensCrafters?
LensCrafters offers designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online using the scheduling link provided on LensCrafters' website or directly through their scheduling page.
What are the store hours for LensCrafters on North Southport Avenue?
LensCrafters is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:30 PM, and Sunday from 12:00 PM to 5:00 PM.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters offers in-store pickup for your convenience.
What payment options does LensCrafters accept?
LensCrafters accepts payments via debit cards, credit cards, Android Pay, and Apple Pay.
Are there other optometrists near LensCrafters on North Southport Avenue?
Yes, nearby optometrists include Doctors of Optometry - North Southport Avenue and Warby Parker, which might be useful for second opinions or eyewear options.
What local dining options are near LensCrafters for before or after my appointment?
Nearby dining includes Homemade Pizza Company, Potbelly Sandwich Shop, Einstein Bros. Bagels, Coobah, and Ann Sather, providing a variety of meal options to enjoy before or after your visit.
Are there any nearby retail stores or services I can visit along with LensCrafters?
Yes, nearby retail and service options include Kendra Scott for jewelry, Lush Cosmetics for beauty supplies, Casper Sleep Shop for mattresses, and various clothing stores like Gap, Madewell, and J.Crew.