LensCrafters

Reviews

• JK

  Jacqueline Kennedy

  6 days ago
  5.0
  Great experience. The staff was not rushed with me. They were professional and friendly as well as attentive to my needs. Various options were presented without applying pressure, which allowed me to make the best choice for myself and my eye care needs.
• JK

  Jacqueline Kennedy

  6 days ago
  5.0
  My experience was great. The staff is knowledgeable and friendly as well as professional. The manager Jaisen is patient and definitely has great leadership skills as he uses positive energy and encouragement with his staff as they learn the system and products. I was presented with options to pay for my purchase and they were not pushy, just informative so I was able to make the best financial decision for myself. Definitely will be my go to place for my eye needs. No surprises. And I was able to get my order faster than expected. Tish and Folashade provided me with great options to choose from and they were also professional and friendly.
• RJ

  Robert Johnson

  Mar 5, 2026
  5.0
  Had a really good experience here. The staff was friendly and helped me find frames that fit comfortably.
• NM

  Nikki M.

  Feb 26, 2026
  5.0
  I've been here the past 4 years for my eye exam and have always had a favorable experience with Dr. Kowalski. No long waiting, in and out and the frame selection is good.
• KB

  Karen Bobzin

  Feb 20, 2026
  1.0
  I am writing to formally express my dissatisfaction with the service I received at LensCrafters. I was really excited at first to get new glasses. When I initially went to pick up my glasses, the associate simply handed them to me at the register without sitting me down to ensure they fit properly. When I tried them on, just standing there at the register, I immediately noticed they were crooked and mentioned it. Instead of taking the time to sit with me and properly adjust them, the associate briefly bent the frames standing over the register and did not thoroughly check the fit or comfort. In addition to the lack of proper service, the associate’s attitude was dismissive and unprofessional, which made the interaction even more frustrating. I left feeling rushed and undervalued as a customer. A few days later, I returned because the glasses still were not right. Unfortunately, I encountered another associate who also displayed a poor attitude and seemed bothered by my request for assistance. He told me he would place a new order for replacement glasses. After waiting 11 days without any communication or update, I went back to the store to check on the status. I was again assisted by the same associate, who then informed me that the “order had been canceled.” There had been no call, email, or explanation provided. He couldn’t even look at me or even apologize. At that point, I chose to request a full refund, as I no longer felt confident in the level of care, professionalism, or accountability at this location. Prescription glasses are a significant expense, and customers deserve attentive service, respectful treatment, clear communication, and proper follow-through. Instead, I experienced repeated indifference, poor attitudes, and a complete lack of customer care. Needless to say, I will not be returning and now I don’t have glasses. I hope this complaint is taken seriously so that meaningful improvements are made and other customers do not have a similar experience.

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