LensCrafters

Reviews

• YR

  Ying Ren

  2 days ago
  1.0
  Basically this manager was not able to handle basic customer service situation and try to put pressure on customer when he is responsible for the situation. I missed a phone call from them this afternoon, I called back 3 times then the manager picked up the phone call, I told him I missed a phone call from them can you help me check to see if it’s the notification for my glasses order pickup, he said, I don’t know anything about this, I can ask someone call you back, I said you don’t have the system that enters my name and date of birth to check the order status? He said I do, but I’m with a customer now, unless if you want to hold, or I can let someone call you back. I gave him my info for the call back. Then I remembered their auto voicemail said I could receive a call back in 2 business days and today is Saturday! I drove there myself and after he finished with the customer I asked why he didn’t transfer the phone line to somebody who was available to help when I called? He said we were busy. I called 15 minutes ago and the whole store has 3 customers when I came in, one customer service (or other title) lady was free all the time during my time of visit and looks like there was a person handling phone calls in the back side of the office space with door open. He checked my order status and I do have my glasses ready for pickup! He said the person called me for order pickup but my voicemail is full, I said then I did my part to call back 3 times and why you tell me you don’t know anything about order status check and not able to let someone who’s available to check? Then he kept saying my voicemail is full. When he brought my glasses out, I told him I was told I could have phone call and text message for order pickup notification, why didn’t they text me? He checked on the iPad and told me I chose the phone call as communication method. I told him it’s not I did something, I was told I have both options. During this conversation, he always said “I’m sorry but I don’t know” after every time he find a reason to blame me. I picked up my glasses and I’m done with this store!
• WG

  William Grace

  2 days ago
  1.0
  My glasses arrived at the store with the wrong prescription in them. The glasses were re-ordered and the second pair was lost in shipping. I understand that mistakes happen, what I did not appreciate was the lack of focus... urgency of the staff in solving the problems. I am leaving for a long trip in two days without the new sunglasses. It took 2-3 visits to the store before they "gave up" trying to find the second pair of glasses inside the store. They do not have a workable system for checking in and tracking the new glasses when they arrive in the store. I observed other customers waiting while salespeople looked through drawers and boxes trying to find their glasses.
• AH

  America Hurtado

  4 days ago
  5.0
  Great experience! The girls at the front are very friendly and knowledgeable. Doctor Kowalski took his time with my test. Very happy with my appointment.
• EC

  Eric Collapsar

  Jan 3, 2026
  5.0
  The customer service was excellent, from the time I arrived at the store, for my appointment. The process was quick, and easy. The exam, and choosing frames was seamless.
• DS

  DL Shaffer

  Dec 20, 2025
  5.0
  My husband stopped in to inquire about trial pair contacts and the sales associate Dwayne, who assisted him, went over and beyond providing superb customer service! If you’re looking for friendly and professional service, please go to LensCrafters at the Roosevelt Collection and ask for Dwayne!!

Frequently Asked Questions About LensCrafters