Family Dental of Lincoln

Reviews

• LA

  Laura Avalos

  3 days ago
  5.0
  Wait time, less than five minutes. All the staff including the doctor were very professional and helpful. (Took my daughter for a routine visit)
• TP

  Tanique Parker

  6 days ago
  2.0
  I had a very disappointing and concerning experience at this dental office while simply trying to establish care before my insurance changed. On 12/27, I came in for a general cleaning. I specifically booked my appointment with Dr.Vivan Vo and was never informed that this provider would not be present. I was not notified at booking, before arrival, or even when I was being prepped and going under for the procedure. This lack of transparency was extremely unsettling. The dentist I ended up seeing was rude, unfriendly, and very unprofessional. Despite already being in the chair, she dismissed me from the office and told me to come back less than 45 minutes later. When I returned, she only completed one filling instead of all that were planned. During this visit, I also had to physically stop the dental assistant because they were being excessively rough during the cleaning and flossing. I reported my experience to the front desk and was rescheduled for 12/31 to complete the remaining fillings with Dr. Vivan Vo. Dr. Vo was amazing — she was kind, informative, answered all of my questions, and made me feel safe and comfortable, along with her dental assistant. That visit was the only positive part of this experience. However, when checking out on 12/31, I was told my bill would be cheaper. When I asked why, I was informed that the previous provider I had seen on 12/27 was a per diem dentist and out of network. I questioned why I was never informed of this and why I wasn’t rescheduled once this was noticed — especially since I had originally booked with a different, in-network provider. The front desk staff initially argued with me and stated that she had told me, which was untrue. Only after I showed proof of our conversation did she admit that patients are not informed when a provider is out of network. This is extremely concerning, as it directly affects billing, insurance coverage, and informed consent. The front desk staff acted as if she could not find the name of the out of network dentist. I came to this office simply wanting to find a dentist before my insurance changed, and instead was met with poor communication, unprofessional conduct, rough treatment, and serious billing transparency issues that could have legal implications. I strongly urge this office to improve communication, professionalism, and disclosure practices so other patients do not go through the same experience.
• EV

  Elena Vega

  Nov 7, 2025
  5.0
  Es primera ves que boy me gusto son amables muy cuidadosos con la limpieza que me iso
• RM

  Rhonda Murray

  Oct 24, 2025
  5.0
  I've been going to the great Dr. Vivian Vo at Family Dental for a few years for 6 month cleanings and a filling. I have never had a bad visit! From the moment you walk in and up to the receptionist, the experience is great. Genuinely nice people who greet you eager to help. I highly recommend!💜
• AA

  Amjad Amjad

  Oct 18, 2025
  5.0
  All staff so nice and make me feel at ease. It was no wait time before I was taking to the room. Doctor and assistant were very professional and visit was great, even those I got treatment done and was very scare. Thank you, all!!!

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