LensCrafters

Reviews

• TH

  Tiffany Hernandez

  3 days ago
  5.0
  My overall first time experience in-store was great. The employees there, especially Shamira, were very attentive. She made it quick and effortless for me to get the glasses I wanted.
• RM

  Roger Maslon

  Jan 1, 2026
  5.0
  It was such a pleasure to be assisted by very-busy Michelle on my first visit, to purchase a frame, at this Chicago Ridge Mall LensCrafters branch on 30DEC. Just as I strongly believe in criticisimg whatever so deserves, it is my duty AND pleasure to commend EXCELLENCE and Michelle is, SIMPLY PUT, OUTSTANDINGLY GREAT! Thank you, Michelle!!!
• MH

  Ms H

  Jan 1, 2026
  1.0
  I’ve always come to this LensCrafters location for my glasses, and for the most part, everyone has always been very kind and helpful. However, my experience with the assistant manager has been consistently negative. I don’t know her name, but she has an accent, and unfortunately, she is very rude. Out of all the times I’ve visited, I try to avoid having her help me, but there have been three separate occasions where I’ve had to deal with her, and each time the experience was the same. When you’re spending hundreds of dollars on glasses, you shouldn’t feel rushed, talked down to, or dismissed. Her tone is disrespectful, and she speaks at you, not to you, as if you’re unintelligent. She lacks patience, which is surprising in a role that involves helping customers choose and purchase eyewear. At first, I gave grace and assumed she might have just been having a bad day, but after multiple encounters, it’s clear this is a pattern. She is dismissive, unhelpful, and her attitude is completely off. She seriously needs more customer service training this is not okay. What’s frustrating is that everyone else at this location is always so nice, which makes her behavior stand out even more. I actually pass the South Loop location just to come all the way to Chicago Ridge, and to be treated this way is disappointing and unacceptable. I’m a manager myself, and behavior like this would never be allowed in my store. LensCrafters, you really need to address this. Customers should feel welcomed, not uncomfortable. If you do come to this location, just be aware that the assistant manager is not pleasant at all and can be very rude.
• AJ

  Alicia Johnson

  Dec 25, 2025
  5.0
  Shamira was amazing. The website didn’t say that the mall would close at 5pm instead of 7 but she helped everyone even though the gate was already closed. She deserves extra credit because she was patient and kind and attention was given to us all. Someone NEEDED to pick up their mother’s glasses and I know that portably was the only chance they could. I’m thankful for people like this because they are truly rare in today’s society where everyone thinks about themselves. She deserves a raise
• JG

  Jerry Gardner

  Dec 9, 2025
  5.0
  If I could give this LensCrafters in Chicago Ridge ten stars, I honestly would. From the minute I walked in, the whole place just felt different. The store was spotless and bright, everything looked new, and they clearly take pride in keeping it that way. Niyah helped me and she was amazing. She didn’t rush me, she actually listened, and she made the whole process smooth from start to finish. She knew her stuff and still kept it warm and personal, which is rare these days. Her Meta display experience was top-tier!!! My optometrist… hands down the best exam I’ve ever had in my life. It was so thorough, so clear, and so professional that I walked out actually understanding my eyes better than I ever have. They use real state-of-the-art equipment, not the outdated stuff you see in other places, and you can tell they care about accuracy, comfort, and your time. This is easily the best location I’ve ever been to. The last place I went gave me an uncomfortable and flat-out wrong prescription, so walking into a team that actually knows what they’re doing felt like a relief. The difference was night and day. The entire team here was friendly, welcoming, and you can feel that they enjoy what they do. It’s the kind of customer service that sticks with you. I left with confidence in my prescription, glasses I actually love, and a whole new respect for what a real eye-care experience should feel like. Chicago Ridge LensCrafters has earned every bit of this five-star review. I’ll definitely be back.

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