National Seating & Mobility

Reviews

• JH

  Jennifer Renee Anthony (Jinnfire Hinderson)

  Jan 27, 2026
  1.0
  With a 1.7 out of 5-star rating, this experience sadly aligns with what many disabled customers have already reported. This company operates at an unacceptably slow pace for people who depend on mobility equipment to live, function, and remain safe. There is a clear lack of urgency when it comes to disabled people who require life-changing and life-sustaining equipment. Delays are treated casually, as if our mobility, independence, and physical well-being are optional inconveniences rather than medical necessities. Customer service has been consistently poor. Paperwork is delayed or mishandled, communication is lacking, and assistive device representatives appear to take their time with no apparent understanding of the real-world consequences for the person waiting. Repair services are unpredictable — sometimes adequate, sometimes deeply inadequate — depending entirely on which technician shows up and what the issue happens to be. Even after contacting the regional manager directly, I have been ignored. At this point, continued silence and inaction leave me no choice but to escalate this matter further. Disabled people should not have to fight this hard to receive equipment their health and safety depend on.
• SM

  Sherri McMahan

  Dec 9, 2025
  1.0
  Why hand your business card out and say just give you a call if I have any questions if you don't answer or return calls? Called about a month ago and was told NSM was waiting on the return of a prior authorization they'd sent to my insurance company before moving forward. Nothing was ever sent to my insurance company. So I'm sitting here waiting for a power chair that's never going to get here! PS this began in August I believe.
• JH

  Justin Hausmeister

  Nov 4, 2025
  1.0
  I've been trying to get service for my chair for several months and no one answers the phone nor do they returns phone calls.
• DM

  Darlene Munoz

  Oct 15, 2025
  1.0
  We have been trying to get my sisters wheelchair fixed for months now I finally called and was told two weeks for insurance and 2 weeks for parts then they call to schedule repair and this is for every work order it seems her chair is never really fixed before other issues occur and takes months to even get a repair. It’s crazy ! Now her controller arm is completely off and she has no way to get around. It’s sad she has to stay in her apartment for months waiting on all the repairs 🥲
• JW

  Jean Weber

  Aug 7, 2024
  5.0
  I purchased my chair in Indianapolis. Recently, when I had a major problem, they refused to help me. They told me I had to call a business in Illinois. My power chair was totally unusable. I called and a technician, David listened to my story patiently. When I was ready to retire for the night, the back of the chair automatically laid flat and none of the controls would function. David talked me through resetting the controls, and the chair went back into normal functions. he took about 15 minutes with me and had me straightened out with an operable chair. I had superb help.

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