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At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
I've been trying to get service for my chair for several months and no one answers the phone nor do they returns phone calls.
DM
Darlene Munoz
Oct 15, 2025
1.0
We have been trying to get my sisters wheelchair fixed for months now I finally called and was told two weeks for insurance and 2 weeks for parts then they call to schedule repair and this is for every work order it seems her chair is never really fixed before other issues occur and takes months to even get a repair. It’s crazy ! Now her controller arm is completely off and she has no way to get around. It’s sad she has to stay in her apartment for months waiting on all the repairs 🥲
LT
Linda Tranchant
Sep 9, 2025
5.0
They were so helpful, and Kiada was so wonderful and friendly. She helped me get my chair in time for our trip. Also the young man that helped us get the chair into the car was so nice and helpful
AB
Alex Bell
Aug 26, 2025
1.0
Ed and Todd were excellent at getting orders through and repairs completed. I have always worked with Ed and Todd on all my wheelchair needs and repair. Ever since they were let go this place has gone super lazy. They do not fulfill orders and they ignore their clients.
JJ
Judy
Jul 27, 2025
1.0
I’m not sure where to start. We used this office of National Seating and Mobility for over a decade, based on the recommendation of my son’s school physical therapist. As my son’s mobility worsened, they made the necessary changes to allow him to be as functional as possible—something not easy, given his situation. Over the years, I never once sensed any frustration, no matter how many adjustments had to be made. Ed, the wheelchair repair technician, could fix anything my son managed to do to his wheelchair.
I don’t know what happened, but for the past year or longer, no one—from the people answering the phones to the repair people who are supposed to work on the wheelchairs—seems to know what they are doing. It’s as if every day is their first day on the job. I hate writing negative reviews, but I can’t imagine anyone being satisfied with their service based on my recent experience.
Frequently Asked Questions About National Seating & Mobility
What services does National Seating & Mobility in Champaign offer?
National Seating & Mobility provides one-of-a-kind mobility solutions designed for comfort and safety, as well as remote evaluations and service & repair of mobility equipment.
Where is National Seating & Mobility located in Champaign?
It is located at 3808 W Springfield Ave, Ste B, Champaign, IL 61822, USA.
What are the business hours of National Seating & Mobility on weekdays?
They are open Monday through Friday from 8:00 AM to 12:00 PM and then 1:00 PM to 4:30 PM.
Is National Seating & Mobility open on weekends or holidays?
No, the facility is closed on Saturdays, Sundays, and major holidays such as November 27, 28, December 25, and January 1.
Does National Seating & Mobility accept debit cards and have wheelchair accessible entrances?
Yes, they accept debit cards and have a wheelchair accessible entrance for customers.
How can I contact National Seating & Mobility in Champaign?
You can call their main phone number at +1 217-355-1399 or email them at Champaign@nsm-seating.com.
What affiliations does National Seating & Mobility have?
They are associated with the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) and the National Rehabilitation Registry of Technology Suppliers (NRRTS).
What nearby places might be useful to visit when going to National Seating & Mobility?
Nearby you can find Kirby Foods for groceries and gas, Elegant Limos for transportation services, and Ware Group General Agencies for insurance needs, which can make your visit more convenient.
Are there health or wellness related facilities near National Seating & Mobility?
Yes, nearby are Evergreen Senior Living and Evegreen Place Assisted Living which provide health and counseling services, and Behavioral Perspective, a pediatrician and specialty school, which may be of interest before or after your visit.
What recreational or media locations are near National Seating & Mobility?
Nothing Over Will gym and sports venue, and WBGL radio station and religious organization are nearby places suitable for recreation or media interests around your visit time.