LensCrafters

Reviews

• JJ

  John

  Feb 26, 2026
  5.0
  Megan is an excellent customer service representative. Pleasant, attentive good listener. Example of what service should be. LensCrafters is very fortunate to employ this young lady.
• CM

  Cheryl Mckinnie

  Feb 11, 2026
  1.0
  Had a horrible experience with the manager Cassandra. Will not be returning until she is no longer employed there.
• YZ

  Yi Zhou

  Oct 9, 2025
  1.0
  Horrible experience. Tony is extremely nice and professional. But the manager Cassandra is just SO RUDE!! I asked for gray lenses with a salesperson, but got green-ish lenses when I picked it up another day. A different lady named Cassandra who claimed to be the manager was there. Cassandra first tried to gaslight me into believing the green lenses are the gray ones that I asked for. I took out my original gray color lenses and showed her that it's not the same color. I nicely asked her if it's OK that they replace the lenses to the color that I wanted. She suddenly talked to me rudely. Her original word was: "I can change it for you, but I don’t want to. Because no matter what color we give you, you won’t be satisfied. You will just come back and ask for new colors again and again." Her bad attitude was out of nowhere. Then I explained the situation last week with the different salesperson. I asked for exactly the same color as my original lenses but with prescription. She kept repeating her passive aggressive words implying that I chose the green color myself, and was then unsatisfied and asking for change, implying that I was a dishonest customer. Cassandra then started gaslighting me by "I was there the whole time when you were working with Tony, I was sitting right next to you. I saw him showing all the lenses to you and you chose the green color." I knew it was not true, because only Tony was there when I went there last week. So I explained that "You were not there. You must have mistaken me with someone else." She started increasing her voice and be like: "No, I was sitting right next to you the whole time. IT IS YOU." I proposed looking at the camera and see if she was there. She started saying "ugh, dramatic." I got mad and asked her: "Were you calling me dramatic??" She replied: "No, I am not talking about you." I pointed out that LensCrafters has the 30 days guaranteed satisfaction, she simply replied rudely: "Yes, but you will never be satisfied. You will just come back and change colors again and again." At that point I was really mad but still trying to explain. She almost shouted: "YOU DO NOT INCREASE YOUR VOICE!!! YOU DO NOT! INCREASE YOUR VOICE" I said: "I can come back tomorrow and work with the salesperson that I talked to, but I think your attitude towards the customers should be better." She rudely replied: "You are the one increasing your voice and calling me a liar. I have been professional and nice all this time." Then she just started to file documents for other customers and ignore me. The experience with Cassandra was SO HORRIBLE. Her service was so unprofessional and rude, full of gaslighting, passive-aggressiveness, discrimination, and microaggression. She did not even listen to me when I explained. I eventually left the store feeling discriminated as an Asian customer and being accused to be a dramatic and dishonest customer.
• AC

  Arnav Chhabra

  Nov 7, 2024
  5.0
  Anita was absolutely wonderful and helped me with my concern! Amazing service, will come back again just to chat with the wonderful Anita.
• NJ

  Nichole Jackson

  Jun 1, 2022
  5.0
  Great staff. A huge help with picking out the right frames which saved me a lot of time spent in the store.

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