LensCrafters

Reviews

• MM

  Mayra Muneton

  Feb 18, 2026
  5.0
  Great customer service and very helpful, will definitely be back.
• PE

  Patricia Esters

  Feb 3, 2026
  5.0
  This lens crafters location has a very clean modern feel with a large variety and selection of lenses. Dr. Omari is very professional and explained my exam thoroughly. Erriann kindly and pleasantly assisted me with finding the best glasses that suited my face and fit my style. Erriann made billing my insurance and ordering my lenses and contacts a breeze.
• MG

  Monika Gil

  Feb 3, 2026
  5.0
  I cannot say enough good things about Dr. Omari! She is absolutely amazing and makes every appointment feel easy and stress-free. From the moment you meet her, you can tell she truly cares about her patients. She is kind, patient, extremely knowledgeable, and she takes the time to explain everything in a way that’s easy to understand. I never feel rushed, and I always feel listened to. LensCrafters is lucky to have her!
• RH

  reem hamayel

  Jan 31, 2026
  5.0
  I had such an amazing experience with Dr. Omari and the entire team. From the moment I walked in, I felt welcomed and well taken care of. The office is clean, modern, and very well organized, which immediately put me at ease. Dr. Omari is incredibly knowledgeable, patient, and thorough. She took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable throughout the entire exam. You can truly tell he cares about his patients and their eye health, not just rushing you in and out. The staff was also so kind and professional, and the whole visit was efficient without feeling rushed. This was honestly one of the best optometry experiences I’ve had, and I’ll definitely be coming back and recommending Dr. Omari to friends and family.
• AH

  Amanda Hochnadel

  Jan 30, 2026
  1.0
  LensCrafters Burr Ridge is an absolute disaster. I bought lenses for my own frame and was upsold a protection plan that is completely useless. After only three months, a lens popped out. I brought the glasses in, and the associate failed to fix them using the same basic tricks I already tried at home. I was told to leave them for a technician. who never showed up. The next day, they called me only to say they couldn’t fix anything and handed my glasses back still broken. Their solution? Pay another $700 for lenses and buy a new frame from them, because the protection plan “doesn’t cover this.” That’s not protection—that’s a scam. Corporate was no better. They claimed the store is responsible, while the store acts like corporate is a different company entirely. Everyone passes the blame, and the customer is left with broken glasses and zero help. If I buy a new frame the lenses should come with the frame. Is not that the purpose of the protection plan? Bottom line: • Lenses failed in 3 months • Protection plan is meaningless • Staff is unhelpful • No accountability whatsoever If you value your money or your vision, stay far away from this location.

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