Brand Certified
Quest Diagnostics
3.4(139 reviews)
Certified by Quest Diagnostics • Apr 05, 2026
Business Details
484 W Boughton Rd, Bolingbrook, IL
60440, United States
Certified by Quest Diagnostics • Apr 05, 2026
(630) 759-3773
Certified by Quest Diagnostics • Apr 05, 2026
https://locations.questdiagnostics.com/il/bolingbrook/484-w-boughton-rd
Certified by Quest Diagnostics • Apr 05, 2026
About
Certified by Quest Diagnostics • Apr 05, 2026
Family Medicine
The Quest Diagnostics difference. Bringing together quality, speed, and technology to power advanced, affordable diagnostics for all. No trade-offs required.
Location
Certified by Quest Diagnostics • Apr 05, 2026
Hours
Certified by Quest Diagnostics • Apr 05, 2026
Monday7:30 AM - 4:30 PM
Tuesday7:30 AM - 4:30 PM
Wednesday7:30 AM - 4:30 PM
Thursday7:30 AM - 4:30 PM
Friday7:30 AM - 4:30 PM
Saturday7:00 AM - 12:00 PM
SundayClosed
Reviews
3.4
139 reviews
5 stars
78
4 stars
6
3 stars
3
2 stars1
1 star
51
- NNN.NMar 7, 20265.0I had the best blood draw in my life here thanks to the amazing Jill. She had a very comforting energy and made the experience a fantastic one!
- JPJames PalagiMar 5, 20265.0Very well trained, professional and friendly!
- DIDimitre IlievJan 25, 20265.0I had a great experience at the Quest Labs location in Bolingbrook, IL. Everything went very smoothly from check-in to completion. The facility was clean and well organized, and the staff was professional, friendly, and knowledgeable. I was in and out efficiently with no issues at all. Highly recommend this location.
- JLJonathan LoganJan 24, 20261.0Location is ok, lab tech named Cynthia Robinson who collected my samples called me hours after my appointment to let me know she couldn't access a locked roller cabinet that contained my urine sample in the restroom and proceeded to blame me for placing it in the cabinet and locking it. Due to calling at the close of business for the day (my apt was 8am) I was unable to run back to provide another sample. She stated that is a cabinet for cleaning staff which 1) why wasn't it locked, 2) why weren't there any cleaning supplies in it? To me it looked like a secure sample depository. Instead of calling her boss to figure out the code to get into the cabinet she proceed to blame me while telling me it's not her fault that she has no access to the cabinet. I tried to empethize with her stating it's an office issue if they dont provide her with the information needed to access the cabinet and that I understood it was out of her hands and tried to move forward with next steps. When I asked her who I could contact to discuss a potential re-test or refund she refused to provide any information for me. I then asked if she would have her manager call me which she agreed to before upbruptly hanging up on me without any close to the conversation. The encounter was very unprofessional, I had $500 worth of tests done, chosing to patron the establishment which pays her salary and instead of finding a solution to the problem she called me to blame me and let me know I wouldn't be getting results for that portion of the testing with out any recourse or next steps on how to address the issue. I am a fan of Quest, however I wont be going back to this testing location for unprofessional staff to blame the customer for them not having proper control over the enviornment they work in. Do Better.
- NKNick KishbaughJan 21, 20261.0Says they close at 4:30pm but refuse to see people at 3:45pm nowhere does say they refuse early.
Frequently Asked Questions About Quest Diagnostics
What do I need to know before I arrive at a Quest Patient Service Center?
Please be aware that when you visit a Quest Patient Service Center:
• Scheduled appointments are strongly encouraged and will receive priority. Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
• If you walk in, you will have to wait for the next available opening.
Do you accept walk-ins?
Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.
Should I be fasting?
Fasting before a blood draw means you don’t eat or drink anything except water. If your test requires it, don't forget to fast for 8-12 hours before your appointment. If you’re not sure, contact your doctor's office. To learn more about how to prepare for your test, visit QuestDiagnostics.com/patients/get-tested/prepare/fasting for additional fasting information.
What should I bring to my appointment?
Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
You should bring the following to your appointment:
•A lab order from your doctor. If your doctor did not give you a paper order, check with them to see if they sent it electronically.
•Photo identification listing your first name, last name, and date of birth (for example, a driver's license, government issued photo ID, Passport, or Green Card).
•Current health insurance information.
•Credit, debit, or health savings card. You will be asked to preauthorize payment for any balance due after your insurance is billed.
It’s important to also know if your test requires fasting the day before and/or morning of your appointment. Your healthcare provider should have indicated this on your lab order or during your visit. Learn more about fasting before a lab test.
Note: Childcare is not available and the waiting area is not attended. Some testing protocols, such as drug screenings or pre-employment screenings, have strict rules which do not allow children to accompany the patient during sample collection. If you have questions about your testing protocols, please contact your healthcare professional or employer for additional information.
How do I check in when I arrive?
Sign in using the Check-in kiosk, or if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID and insurance information. Be sure to mark the reason for your visit when signing in.
If you were unable to preregister ahead of time, and would like to do so, you may be able to complete the registration process if you arrive a few minutes early at a Quest Patient Service Center that has a Check-in kiosk. When you check in with your mobile number, you may be asked if you want to complete the registration process on your smartphone while you wait.
My doctor told me they would send over an order. Do you have it?
If your doctor said they would send us the order electronically or via fax, there is no need to confirm that we have the order. If we do not have the order, we will call the doctor to obtain it when you arrive at our Quest Patient Service Center. To prevent delays, be sure to visit our location during your doctor’s office hours or obtain a copy of your order from your doctor.
How soon after my visit will my doctor receive my lab test results?
Turnaround times for test results can vary. If you have a MyQuest account, your test results will be delivered to your account as soon as they are available. This can take 2-5 business days from the time the sample is received, depending on your test.
You should always follow up with your doctor to discuss your results.
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