Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, particularly highlighting individuals like Josephine, Jennifer, and Dr. Berry.
Efficiency
Customers frequently noted the quick service and efficiency in getting glasses and contacts, with many expressing satisfaction with the speed of their appointments and orders.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding billing issues and customer service, particularly related to miscommunication and unexpected charges.
Professionalism
The professionalism of the staff, especially the optometrists, was frequently mentioned, with customers appreciating thorough examinations and clear explanations.
Product Quality
Customers expressed satisfaction with the quality of glasses and lenses, often mentioning successful adjustments and the effectiveness of their prescriptions.