LensCrafters

Reviews

• MM

  Mireya Mata-Donnelly

  Nov 17, 2025
  5.0
  I recently visited the LensCrafters in The Promenade Bolingbrook. I received EXCELLENT service! Dr. Lezonda, Kaleb and Ashia were wonderful! They were very polite, patient and caring. They took the time to answer all my questions and helped me get the eyewear that I needed. I can't say enough about their professionalism, friendliness and expertise. I highly recommend this place.
• MS

  Mike Siddiqui

  Nov 12, 2025
  5.0
  Adam was a great and big Help better then a Manager. Thank you Adam
• AW

  Amani Williams

  Oct 31, 2025
  1.0
  I am truly baffled by my experience here today that I am sitting in the parking lot writing this review and I NEVER write reviews. This location had abosolutley ZERO customer service. Firstly, I walk in and no one greets or approaches me. Ok whatever NBD. So then, I approach the front desk to pick up an online order and the manager at the cash register, Sheri, seems rather taken aback by my presence. Asks what I need, tell her my name for a pick up order. She proceeds to collect my order and hand it to me, which at that point, not sure if she just expected me to leave without recieving a fitting check and cleaning, because she seemed like that was the end of the interaction?!! I proceed to ask her if they do not check fittings and measurements for new glasses purchased and she says “Well you have to tell me if you can see out of them.” Like what?? Everytime I have purchased glasses from ANYWHERE, whether an online order pickup OR instore, the sales associate sits me down with my order, measures the glasses with some kind of instrument to ensure they fit correctly, cleans them, tightens them, etc. The fact I wasnt even offered that is crazy. Especially considering this was the MANAGER who was helping me. To add- I also brought in a pair purchased online that was delivered to me yesterday to recieve a proper fitting. Anyways, I put both of my glasses on, she says they look centered, she tightens them both for me, I ask if they have cleaning products, purchase them, and leave, feeling super taken aback by the utter lack of customer service. Why was I doing all of the asking and taking regarding my glasses purchases?! She just seemed totally indifferent to my presence, purchase, and the need for a proper fitting and adjustment to ensure my glasses fit correctly- because I recieved none of that service. Suffice it to say, this interaction left such a sour taste in my mouth. I will definitley not be back here nor give LensCrafters my business again. Im debating returning both pairs ordered and taking my business elsewhere. Recieving this customer service after spending almost $2,000 on two pairs of glasses is insane. LensCrafters - do better customer service training and make sure your managers dont act like their customers are an inconvience when they come in to recieve their glasses ordered. But yeah, will not give this location nor company my business again.
• PS

  Patty S

  Oct 29, 2025
  5.0
  They have always been good to me. They have never given me a hard time if I had an issue with my glasses purchase or my exams. Much better than other LensCrafters in the area, which are far less competent. The manager Sheri was very helpful when they broke one of my frames while cleaning them, no questions asked.
• HS

  Huston Smith

  Oct 13, 2025
  5.0
  The customer service at the Bolingbrook location is fantastic. I had a great experience with the lady that help me she was very nice.

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