Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
500 reviews
5 stars
461
4 stars
14
3 stars4
2 stars3
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customer service experiences were mixed; many praised the staff for being friendly and helpful, while others reported instances of indifference and poor service, particularly from management.
Staff Knowledge
Several reviews highlighted the staff's knowledge and professionalism, especially regarding eye exams and frame selection, with specific mentions of Dr. Beverly Lezondra and other associates.
Positive Experiences
Many customers expressed satisfaction with their visits, noting quick service, helpful staff, and a pleasant atmosphere, contributing to a generally positive perception of the store.
Training Issues
Some reviews indicated a need for better training among staff, particularly in customer service and fitting procedures, as several customers felt neglected or rushed during their interactions.
- ACAditya ChopraJan 5, 20265.0Bolingbrook LensCrafters has the best service and nice sales on frames and lenses. Thank you to the doctors and staff!
- ASAalap ShahNov 30, 20255.0Great experience, friendly team.
- MHMing HuangNov 19, 20255.0Lens Crafters in Bolingbrook has an excellent optometrist, Dr. Beverly Lezondra, and a very responsible manager Ms. Sheri.
- MMMireya Mata-DonnellyNov 17, 20255.0I recently visited the LensCrafters in The Promenade Bolingbrook. I received EXCELLENT service! Dr. Lezonda, Kaleb and Ashia were wonderful! They were very polite, patient and caring. They took the time to answer all my questions and helped me get the eyewear that I needed. I can't say enough about their professionalism, friendliness and expertise. I highly recommend this place.
- AWAmani WilliamsOct 31, 20251.0I am truly baffled by my experience here today that I am sitting in the parking lot writing this review and I NEVER write reviews. This location had abosolutley ZERO customer service. Firstly, I walk in and no one greets or approaches me. Ok whatever NBD. So then, I approach the front desk to pick up an online order and the manager at the cash register, Sheri, seems rather taken aback by my presence. Asks what I need, tell her my name for a pick up order. She proceeds to collect my order and hand it to me, which at that point, not sure if she just expected me to leave without recieving a fitting check and cleaning, because she seemed like that was the end of the interaction?!! I proceed to ask her if they do not check fittings and measurements for new glasses purchased and she says “Well you have to tell me if you can see out of them.” Like what?? Everytime I have purchased glasses from ANYWHERE, whether an online order pickup OR instore, the sales associate sits me down with my order, measures the glasses with some kind of instrument to ensure they fit correctly, cleans them, tightens them, etc. The fact I wasnt even offered that is crazy. Especially considering this was the MANAGER who was helping me. To add- I also brought in a pair purchased online that was delivered to me yesterday to recieve a proper fitting. Anyways, I put both of my glasses on, she says they look centered, she tightens them both for me, I ask if they have cleaning products, purchase them, and leave, feeling super taken aback by the utter lack of customer service. Why was I doing all of the asking and taking regarding my glasses purchases?! She just seemed totally indifferent to my presence, purchase, and the need for a proper fitting and adjustment to ensure my glasses fit correctly- because I recieved none of that service. Suffice it to say, this interaction left such a sour taste in my mouth. I will definitley not be back here nor give LensCrafters my business again. Im debating returning both pairs ordered and taking my business elsewhere. Recieving this customer service after spending almost $2,000 on two pairs of glasses is insane. LensCrafters - do better customer service training and make sure your managers dont act like their customers are an inconvience when they come in to recieve their glasses ordered. But yeah, will not give this location nor company my business again.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of services does LensCrafters in Bolingbrook offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology from Ray-Ban Meta and Oakley Meta.
Which vision insurance plans does LensCrafters accept?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the business hours for LensCrafters at The Promenade At Bolingbrook?
Monday to Friday, LensCrafters is open from 10:00 AM to 8:00 PM; Saturdays from 9:00 AM to 6:00 PM; and Sundays from 11:00 AM to 5:00 PM.
Does LensCrafters offer contact lens fittings?
Yes, LensCrafters provides contact lens exams and fittings with additional evaluation fees. Their comprehensive eye exams will determine if you are eligible for contact lenses.
What should I bring to my eye exam appointment at LensCrafters?
Bring your vision and medical insurance information, your current eyeglasses, sunglasses, contact lenses, and any questions you may have for the optometrist.
Does LensCrafters offer in-store pickup for eyewear purchases?
Yes, LensCrafters provides in-store pickup services for your convenience.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Are there any nearby beauty and spa services close to LensCrafters where I can visit?
Yes, nearby beauty and spa services include Elemis, Ulta Beauty, Hair Creations by CeCe, Benefit Cosmetics BrowBar, Hair by Valeri, Classy Nails, and C'zar Salon Spa, all located near The Promenade At Bolingbrook.
What restaurants are near LensCrafters where I can eat before or after my visit?
Near LensCrafters, you can find several dining options including Two Pints Lounge, Krafted Burger Bar + Tap, Francesca's at the Promenade, and Mago Grill & Cantina for a variety of cuisines.
Where can I find other health-related services near LensCrafters?
Doctors of Optometry at The Promenade At Bolingbrook, an optometrist and health provider, is located nearby for additional eye care services.