LensCrafters

4.2
239 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
440 West Army Trail, Bloomingdale, IL
60108-2202, United States

Hours

Reviews

4.2
239 reviews
5 stars
185
4 stars
8
3 stars
0
2 stars
5
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of associates like Stephanie, Dania, and Hamsa for their exceptional service.

Doctor Experience

Patients reported positive experiences with the doctors, particularly Dr. Evola and Dr. Madro, highlighting their thoroughness, professionalism, and ability to address patient concerns.

Mixed Staff Attitude

While many reviews praised the staff, some customers reported negative experiences with front desk personnel, describing them as unhelpful or rude.

Appointment Issues

Several customers expressed frustration with appointment scheduling and wait times, noting instances of miscommunication and delays.

Store Environment

The store was frequently described as clean, well-organized, and welcoming, contributing to a positive overall experience.
  • KP
    Kashmira Patel
    Nov 12, 2025
    5.0
    So nice
  • LC
    Lulu Clark
    Nov 11, 2025
    5.0
    I can't say enough good things about this location. Veronica was an absolute delight. She was very friendly, personable, and SUPER helpful. She was able to adjust my new glasses so they fit correctly after they became loose. She was great, and I am so thankful. Every time I've been to this location it has always been a positive experience.
  • SG
    Shayla Goldmon
    Oct 20, 2025
    5.0
    I had a very pleasant visit at this location today thanks to Stephanie! I stepped on my glasses and broke them yesterday and have been dreading my visit all day; fearing that they couldn’t be repaired. However, Stephanie was so kind and helpful! She took them and repaired them with ease and a smile! So grateful for her and I’ll be back to this LensCrafters in the future. 🥰
  • JW
    Jj Watts
    Oct 20, 2025
    5.0
    Stephanie was an absolute joy to deal with. I called in looking for the arrival time of my new glasses and she was not only professional and expedient she was bubbling with positivity.
  • AA
    Ashley Anderson
    Aug 28, 2025
    1.0
    I have purchased both glasses and lenses through this location before, but after my last experience, I will not be returning. The customer service from the manager down was truly unacceptable. Very disappointing.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.