LensCrafters

4.7
565 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
7153 Cermak Rd, Berwyn, IL
60402-2103, United States

Hours

Reviews

4.7
565 reviews
5 stars
504
4 stars
15
3 stars
3
2 stars
7
1 star
36

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Customers consistently praised the staff for being friendly, helpful, and welcoming during their visits.

Doctor Expertise

Dr. Suen received numerous commendations for her thoroughness, knowledge, and ability to make patients feel comfortable.

Customer Service Issues

Some customers reported negative experiences with specific staff members, citing rudeness and poor communication, which impacted their overall satisfaction.

Appointment Management

Several reviews highlighted issues with appointment scheduling and communication, leading to frustration among customers.

Overall Experience

Many customers expressed satisfaction with their overall experience, noting the quality of service and the helpfulness of the staff.
  • LZ
    Luz Zaragoza
    Dec 26, 2025
    5.0
    Everyone was really nice here, I really appreciate it!
  • JK
    John Kuczynski
    Dec 6, 2025
    5.0
    I came in to have my old glasses adjusted and ended up leaving with a new pair. Jacklyn took really good care of me and I'll definitely be going back when I need safety glasses for work.
  • VT
    Veronica Tovar
    Dec 6, 2025
    5.0
    Dr. Suen is great! She is very knowledgeable, personable, and professional. I always feel comfortable with her. Her team is great too. Jackie helped me pick out my glasses. She was helpful in making sure I found something I liked and fit my style.
  • FG
    Frank Gasparro
    Dec 6, 2025
    5.0
    Erica at the Lenscrafters in Cermack Plaza in Berwyn was extremely helpful and friendly! I came in without an appointment and she welcomed me and took care of an urgent eyeglass issue for me!
  • SS
    Samuel “Sam”
    Dec 5, 2025
    5.0
    Staff was very friendly and fast with my exam. Andrea and Dr. Suen saw me and they were awesome. I would recommend this location to my friends and family

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.