Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
921 reviews
5 stars
829
4 stars
15
3 stars3
2 stars
14
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Melanie and Jordan for their exceptional service.
Professionalism
Several reviews noted the professionalism of the doctors and staff, with specific mentions of Dr. Peachy and Dr. Anderson for their thoroughness and care.
Negative Experiences
A number of customers reported poor experiences related to rude staff, long wait times, and disorganization, particularly regarding appointment scheduling and billing issues.
Product Knowledge
Customers appreciated the staff's knowledge about eyewear options and their ability to assist in selecting the right frames and lenses.
Overall Satisfaction
While many customers had positive experiences, there were significant complaints about management and service consistency, leading to mixed overall satisfaction.
- TMTyler MOct 28, 20255.0Came in with a prescription to get new glasses and Jordan made the experience seamless. She sat down with me and very clearly ran me through my options from a cost perspective and was incredibly knowledge on how each brand impacts costs. Very easy to work with and definitely would recommend.
- LLLoriOct 21, 20251.0I brought in my Lenscrafters Dolce and Gabbana progressives to be adjusted and the technician broke them. He then tried to blame it on me, saying I sat on them. I have never sat on my eyeglasses. In fact, I recently donated all my old glasses and I had beautifully intact frames dating back to the 1980's. I've worn glasses for 55+ years and I very much need them to be able to see, so I always treat my eyeglasses like fine jewelry. They're very expensive progressive lenses that cost around $900+ purchased from Lenscrafters in Wheaton. The Fox Valley store mgr offered me zero solutions other than to tell me I have to purchase another pair of glasses and get an eye exam. I've gone to Lenscrafters for over 20 years (Oakbrook & Wheaton). These same frames are available online, but they did not want to be bothered with ordering them. I don't know when an employee can break your glasses, and then, it's on the customer to re-purchase the eyeglasses. I'd avoid this location, personally. I'm going back to Wheaton.
- HHhelen henleyOct 20, 20251.0I always go to this location for my glasses, I guess , they’ll treat you really nice when you have appointment and buying glasses but once u have question about the bill that I received , and I’m not suppose to have a bill , it will shows they’re real attitude, like they don’t have time to talk to me. I will definitely go to different LensCrafters next time!
- RSRandy SmithOct 12, 20255.0Melanie and Aaron are amazing. They did what no other person at Lenscrater could do. They went over the call of duty with full disclosure ship adjusting my rimless George Amonte glasses! They’re now perfect better than when I first got them!
- JZJafar ZaidiOct 2, 20255.0First time getting glasses, and they made the experience very nice. All the staff were personable and helpful through all steps of the process (from the exam to picking out the glasses). I’d say you wouldn’t go wrong with checking these guys out for any of your eye needs
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Aurora offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters in Fox Valley Center?
Brands available include Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Polo, Prada, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, and Vogue.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours of LensCrafters at 1298 Fox Valley Center?
LensCrafters is open Monday through Thursday from 9:30 AM to 8:00 PM, Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an eye exam appointment online for LensCrafters at Fox Valley Center?
Yes, you can schedule an eye exam online via LensCrafters' scheduling link specifically for this location.
What payment options are available at LensCrafters in Aurora?
You can pay using American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters offers in-store pickup services for your convenience.
What nearby healthcare providers can I visit along with LensCrafters at Fox Valley Center?
Nearby healthcare providers include Doctors of Optometry - Fox Valley Center and Dr. Robert Peachey, which can be convenient if you need additional eye care or medical services.
Are there nearby stores where I can shop for clothing and accessories before or after visiting LensCrafters?
Yes, near LensCrafters you can find Torrid, MDM Special Occasion, H&M, Deb Shops, Lane Bryant, and Under Armour for clothing and fashion accessories.
What are some dining options close to LensCrafters at Fox Valley Center?
Nearby dining options include Banana Pudding Twist, Cinnabon, and Panera Bread, great for grabbing a coffee or snack before or after your appointment.