LensCrafters

Reviews

• TR

  Tanya Romasenko

  2 days ago
  2.0
  Good sales customer service, but very poor optometrist service. The only reason I chose LensCrafters is because it was the only place that offered the lenses I needed. (1) When I first placed an order for prescription lenses, I was told to expect a text message in about 2 weeks when they were ready. After 2 weeks passed without any notification, I called the store myself and was told the lenses had already arrived. I was then asked to bring my frames in a couple days later to have the lenses installed. (2) I dropped off my frames to get the prescription lenses installed. When I picked them up, my original lenses were not returned to me. When I asked about them, I was told, “Sorry, they cracked in the heating process.” This doesn’t make sense, as I’ve had other optometrists easily remove and reinstall the original lenses in these exact frames before without any issues (or heating). I was not offered any resolution until I specifically asked for one—either a refund for the damaged lenses or a replacement. For context, I purchased my glasses in France, and they came with both frames and lenses. I had planned to keep the original lenses to use as fashion glasses in the future. Regardless of where the glasses were purchased, I brought them in in perfect condition and expected them to be returned the same way. The sales associate offered to order replacement demo lenses at no cost, which I then waited another two weeks for. (3) I had to return to the store again to drop off my frames so the demo lenses could be fitted and cut, as they were unable to reuse the previous measurements. While my frames and lenses were not damaged this time, the replacement lenses are cheap, lightweight yellow plastic and do not compare to the original lenses that were damaged. (4) The associate I dealt with during my second visit (drop-off and pick-up) was dismissive. A huge thank you to Danielle, the sales associate I worked with during my initial order, for being friendly, polite, and professional throughout the whole process. She offered to order the replacement lenses at no cost. I would give her service 5 stars. However, I would give the gentleman that worked on my frames 2 stars due to the damage to my original lenses, the inconvenience of multiple visits, and the dismissive customer service.
• MP

  Mario Pileggi

  5 days ago
  5.0
  Dr. Nancy Wojcik is truly an excellent resource and the store is excellent all around. Dr. Wojcik prioritized taking time to get the best prescription possible and address any concerns.
• MG

  Manny Gallegos

  Feb 25, 2026
  1.0
  I have been a loyal Lenscrafters customer for well over a decade. I buy my glasses, my wife gets hers and my kids get their exams as well. We always get the upgrades and we get extra sunglasses at times. Every time we go they are running 20-30 minutes behind. The one time there is a bad accident and im running 5 minutes behind they tell me I have to reschedule. I will take our business elsewhere.
• FB

  Filippo Balistreri

  Feb 3, 2026
  5.0
  We have been coming to this location for at least 5 years, if not longer. The staff and Doctors at the Arlington Heights location are the best! Rozanna and Alondra are amazing. They make you feel welcome! I cannot say enough good about them. But honestly, there is not a person at this location I have had a bad experience with!
• AD

  Alan Delmar

  Jan 30, 2026
  5.0
  I had an amazing experience at LensCrafters! Maria and Joanne were outstanding—friendly, knowledgeable, and genuinely caring. They took the time to make sure everything was perfect and made the whole process easy and stress-free. The entire staff was welcoming, professional, and attentive from start to finish. You can really tell they work as a great team and care about their customers. Highly recommend this location to anyone looking for excellent service and quality care!

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