LensCrafters

Reviews

• MW

  Michael Walls

  5 days ago
  5.0
  Went in to get my glasses fixed thinking it would a day or two and expensive, but to my happy surprise they fixed it on the spot and adjusted themall with no charge. In and out in 5 min. Feels like I got a free pair of glasses. Thanks!!!
• JS

  Jaleh Sherbini

  Apr 1, 2026
  5.0
  Great experience overall. Karlan was helpful, gracious and knowledgable without being pushy. My entire experience from start to finish was smooth and stress free. The store has a huge selection of frames (high end, mid-range etc.) that in my experience I have not come across in other similar stores. I would definitely recommend this Lens Crafters location.
• JR

  Javier Romero

  Mar 25, 2026
  5.0
  I had an exceptional experience at Lens Crafted thanks to Justin Fritch and Erica Escorcia. From the moment I walked in, they made me feel welcomed and genuinely cared for. Justin was incredibly knowledgeable, patient, and attentive to detail, making sure everything was perfectly tailored to my needs. Erica provided outstanding customer service with a warm and friendly approach that truly made the experience special. Their professionalism, expertise, and dedication went above and beyond my expectations. It’s rare to find a team so committed to delivering such high-quality service. I highly recommend Lens Crafted, and I will definitely be coming back. Thank you, Justin and Erica, for such a great experience!
• TA

  Terry Anderson

  Mar 18, 2026
  5.0
  Dr Dana and the whole staff are very professional! They do a great job explaining everything to you and great detail! I highly recommend this facility.
• JM

  John Masden

  Mar 5, 2026
  1.0
  I purchased my glasses in December, and within 30 days I had to bring them back due to a crack in one of the lenses. After the lenses were replaced, another crack appeared in the exact same spot. When I returned to the store and expressed my frustration, the manager said he would replace the lenses free of charge, but he acted as though he was doing me a favor. The repeated inconvenience of having to come back multiple times for the same issue has been significant, yet the manager showed little concern. He told me he “can’t help with my life problems,” as if the inconvenience were my fault rather than the result of faulty lenses. He also mentioned that this issue only happens to about 1% of the thousands of glasses sold, implying that the problem was mine—not LensCrafters’. At no point was there an attempt to offer a partial refund, acknowledge the hassle this has caused, or take responsibility for the repeated manufacturing issue. Considering the circumstances, I expected better customer service and a genuine effort to make the situation right. My wife and kids will not become customers nor will I ever buy another pair from them. There are plenty of competitors that will welcome our business.

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