LensCrafters

4.7
800 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1828 South Randall Road, Algonquin, IL
60102, United States

Hours

Reviews

4.7
800 reviews
5 stars
708
4 stars
25
3 stars
3
2 stars
14
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of individuals like Pat, Ruby, and Jennifer for their exceptional service.

Appointment Efficiency

Customers appreciated the ease of making appointments and the promptness of service, often noting that their appointments started on time and were handled efficiently.

Product Quality Issues

Some customers expressed dissatisfaction with the quality of glasses and lenses, citing issues such as frames breaking and incorrect prescriptions, leading to frustration with the service.

Professionalism

The professionalism of the staff and doctors was frequently highlighted, with many reviews mentioning thorough eye exams and knowledgeable assistance in selecting frames.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff interactions and unresolved issues, indicating a mix of experiences among customers.
  • RR
    Renee
    Dec 30, 2025
    5.0
    Very easy to make an appointment. Appointment and exam was on time. Dr. Kikorsky is great and thorough. All team members do a great job here and appointment and glass purchase in about an hour.
  • JF
    James A. French
    Dec 20, 2025
    5.0
    This provider will accept a veterans prescription from the VA as long as it's recent for any veteran looking for a better style of glasses, or prescription sunglasses.
  • KL
    Kolton Lundry
    Dec 16, 2025
    5.0
    Was running late still got me in !! Thank you Justin thank you ruby and doctor dana
  • VR
    Vladimir Rusev
    Dec 10, 2025
    5.0
    Very special thanks to Path for assisting me with my prescription Rayban lenses, you are amazing! Great customer service, 5 stars!
  • JJ
    Jovena Johnson
    Dec 8, 2025
    1.0
    Was not pleased the receptionist kept saying my name incorrectly, even after I corrected him. If you can't be bothered to say my first name correctly or if it's too difficult, then just use my last name, which is easy to pronounce. It's rude to keep saying someone's name incorrectly after you've been corrected. Felt like he was purposely being disrespectful at that point because it happened multiple times. When I can't pronounce someone's name in my customer service jobs, I just say "Miss/Mrs/Mr."

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.