LensCrafters

4.9
350 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
2300 E 17th St, Idaho Falls, ID
83404-6504, United States

Hours

Reviews

4.9
350 reviews
5 stars
330
4 stars
8
3 stars
2
2 stars
0
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and attentive, providing excellent customer service.

Product Quality

While many customers are satisfied with their glasses and repairs, there are some concerns regarding the pricing and quality of lenses.

Expertise

Customers appreciate the knowledgeable staff who provide thorough explanations and assistance in selecting frames and lenses.

Repair Services

Quick and efficient repair services are highlighted, with many customers expressing gratitude for prompt fixes at no charge.

Overall Experience

Most reviews reflect a positive overall experience, with many customers expressing a desire to return and recommend the store.
  • LH
    Liam Hartigan
    Jan 5, 2026
    5.0
    Good service
  • PI
    Pastor Isaac
    Dec 21, 2025
    3.0
    I went to their Grand Teton Mall branch, where I paid more than $400 for transition prescription lenses (with the Ray-Ban logo) for a Meta Wayfarer Gen 2 frame, which I obtained directly from the Wayfarer Meta website. After a few days of use, I noticed that the lenses would move loosely in the frame when I cleaned them with a microfiber cloth. I was disheartened because this was an expensive purchase for me, and what I received was definitely not worth what I paid for. I went back to LensCrafters, and, happily for me, they offered a full replacement for the lenses at no additional cost to me. They allowed me to use my Meta Gen 2 (with the loose lenses) while I am on a three-week vacation out of state. When I come back they will install the replacement lenses, and I hope they will fit perfectly. I gave three stars because of their prompt response to my complaint; otherwise, it would have been one star for the botched fit.
  • OO
    Ollierhehe
    Dec 20, 2025
    5.0
    Employees are extremely nice and epic !!! Thank you so much for being such a nice place to get my glasses!
  • SK
    Steve Kravitz
    Nov 18, 2025
    5.0
    Great team. Friendly and helpful to my glasses purchase. Will be back for sure.
  • SG
    Skylie Gomez
    Nov 14, 2025
    5.0
    Great eye Dr office. Friendly service, helpful teaching my daughter to put in contacts for the first time

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.