Rock Valley Physical Therapy - West Des Moines - Stadia

Reviews

• AC

  Amy Chicoine

  May 21, 2025
  5.0
  I’d give this place 100 stars if I could. The experience we’ve had with my daughter’s PT coach has been nothing short of life changing. Sure.. that may sound dramatic to some but when you have even just one healthcare professional in your corner that you can trust to GENUINELY care for your child’s wellbeing and quality of life, then it’s actually a huge understatement! This has been the case with Dave at Rock Valley. My preteen daughter sees him weekly for therapy while we’re waiting on a diagnosis and explanation for the pain she experiences daily. Dave has always gone above and beyond since day 1. My daughter always looks forward to her weekly appointment with him. He’s been an amazing coach and teacher to not just our kid, but to us parents as well. He makes time to help us understand what’s going on with our child, teaches us home remedies, checks in on her progress or regression, is flexible with his schedule… I could go on and go. I can’t say enough positive things about him just as a person. He’s just a good human and that’s easy to see within a min of meeting him. I know without a doubt he’s one person that genuinely wants my daughter to feel better and he’ll do whatever he can to help her. As a Mom, there’s is simply no sequence of worlds could ever adequately thank him for what he’s done not just for my child but for all of us. We love Dave! And we love rock valley!
• TB

  Tim Bartleman

  May 16, 2022
  5.0
  **Update** I did receive a call from someone from Rock Valley PT and they were genuine in their interest to resolve the issue. While my issue was very minor, they had already identified that the issue and had experimented with different solutions. it was apparent that they were actively looking for the best experience for their customers. The PT has always been top notch. I have been to several Rock Valley Physical locations and the Physical Therapy has always been good. The only problem I have, and this is a corporate issue, is not an issue at this location, it is appointments and billing. This is the only place where I schedule an appointment and a reminder is not texted or emailed the day before. My wife gets a text for her hair appointments. I get a text when it is time for an oil change. I get automated reminders all the time. It seems everywhere does it so I am not sure why they don’t. When you are scheduled for a series of 12 appointments having a reminder seems necessary for a patient and honestly eliminates some waste for the clinic. Second, billing is super screwy. I have multiple kids that have had physical therapy and my wife and I both have as well. We get no billing and then all the sudden we get a bill for 6 months worth of visits. Sometimes it seems as though the first bill we get is actually a collection notice and it will reference a visit from years ago which is crazy when we make payments all the time. Why when payments have been made for recent visits do we get collection letters for years old visits that we have no way of verifying or checking? Also, why apply payments to the most recent charges and not cover the oldest bills? There is no way to go in and check what you owe or pay for specific charges so if you missed a bill, then got a bill for a more recent service, and then paid that bill, you now still have an outstanding older bill that, from what I can tell, a follow up communication is not sent out until it is in collections. Anyway, my wife and I are pretty meticulous about paying bills and to have this be so difficult with Rocky Valley is perplexing. Medical bills in general for most places seems more challenging than it should be but we manage. Iowa Clinic does a super nice job and at any moment I can check my account, pay specific bills, etc. Anyway, the physical therapy and employees I have dealt with have always been great, the billing is a mess and why automated reminders for appointment is not in place seems strange.

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