Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Warby Parker Jordan Creek
101 Jordan Creek Pkwy., West Des Moines, IA
50266, United States
Hours
Reviews
4.6
147 reviews
5 stars
130
4 stars2
3 stars
3
2 stars2
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and knowledgeable, providing excellent customer service throughout the purchasing process.
Product Selection
Customers appreciate the wide selection of frames and lenses available, often noting the variety and affordability.
Store Experience
Many reviews highlight a positive in-store experience, with quick service and a clean, welcoming environment.
Mixed Experiences
Some customers reported issues with staff availability and responsiveness, indicating that not all interactions met expectations.
- EEElley3 days ago3.0Some people may have a good experience here but unfortunately I didn't; I felt lost the whole time. It just feel so chaotic and does not flow well😕 I usually pay nothing for vision exams, but because they were out-of-network, I had to pay $85. I have to do claim request which is extra work. I wish I had checked beforehand—make sure you verify your coverage, as you can’t assume a big brand like Warby Parker is in your network. ​The doctor’s office is tucked in the back and doesn't feel like a separate, professional space like LensCrafters. The staff didn't seem to know what they were doing, and the prescription didn't give me any confidence. I ended up having to go back to my usual doctor to get it fixed. I’d heard good things, but this was a very nervous and disappointing experience for me. I wont go back...
- MMMichelleJan 6, 20261.0I ordered 3 pairs, in person, at the store. The salesperson did not include "required measurements" so the order did not go through. No one informed me, found out by checking for order on the app. After 2 days of emails, chat texts, and phone calls they say they don't need the measurement for my order???? Horrible customer service in store and online.
- TSTeri StevensonDec 28, 20251.0I tried in at least 30 pairs and not one person even approached me. Had every intention of purchase. But will not be back.
- DBDavid BobergDec 19, 20255.0I bought bifocal glasses and sunglasses at Warby Parker in Jordan Creek today. The eye exam went quickly and the optometrist answered all of my questions clearly. The retail service person, Meg, was very helpful and knowledgeable. She explained clearly all of the features that I could add to my glasses and checked my insurance which resulted in a $400 savings! I will definitely return to WP for my exam and glasses in the future.
- MBMarsha BannisterDec 7, 20255.0I believe her name was Britney. I’m not sure she was fantastic at the store at Jordan Creek Mall in Des Moines, Iowa.
Frequently Asked Questions About Warby Parker Jordan Creek
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What products and services does Warby Parker Jordan Creek offer?
Warby Parker Jordan Creek offers high-quality prescription glasses starting at $95, sunglasses, progressives, contact lenses, eye exams, and various frame types including acetate, wire, and metal frames.
What are the store hours for Warby Parker Jordan Creek?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Do I need to bring anything for an eye exam or glasses purchase?
You don’t need anything to browse or try on frames. For prescription glasses or contacts, it's helpful to bring a copy of your current prescription and your FSA or HSA card if you plan to use it. Eye exams can be booked at most locations.
Does Warby Parker Jordan Creek accept vision insurance?
Yes, they are in-network with several major insurance carriers and facilitate use of out-of-network benefits. Coverage varies by location or plan.
Can I get my glasses adjusted or measured at the store?
Yes, the store offers optical measurements and complimentary adjustments for life with an optician available for fittings and tune-ups.
What is the return and exchange policy?
Warby Parker has a 30-day hassle-free return or exchange policy for eyewear, accessories, and contact lenses in original, unopened packaging.
Are gift cards available at Warby Parker Jordan Creek?
Yes, physical gift cards can be purchased in-store or online, and e-gift cards are also available for immediate use.
Which nearby stores can I visit for fashion shopping around Warby Parker Jordan Creek?
You can visit nearby stores like Chico's, Hollister Co., Vans, Lululemon Athletica, White House Black Market, J.Jill, and Urban Outfitters for a variety of clothing and fashion accessories.
Are there any nearby eye care providers close to Warby Parker Jordan Creek?
Yes, Lock Family Eye Care, an optometrist and eye care clinic, is nearby if you wish to complement your visit with additional eye services.
What other types of stores and services are near Warby Parker Jordan Creek for a convenient shopping experience?
Nearby you can find shoe stores like The Walking Company and Aldo, beauty salons such as Creative Nail Spa and Charlotte Tilbury, fitness retailer Peloton - Des Moines, and specialty shops including Lolli and Pops candy store and Bath & Body Works.