The Iowa Clinic Pain Management - West Des Moines Campus

Reviews

• TT

  Tammy

  Oct 9, 2025
  5.0
  Dr Xu is fabulous!
• KP

  kansas peyton

  Apr 8, 2024
  1.0
  Worst place I've ever interacted with. Would not recommend wasting your time on trying to get help or an appointment here.
• MB

  MARK BLOCK

  Nov 14, 2023
  2.0
  I like my provider, Karla Stapes NP, but the receptionists at the front desk are sadly lacking in courtesy and friendly reception. I have experienced on numerous visits to see my provider. Having been less than 10 minutes past my slotted appointment time, the front staff needs to understand the complicated and malfunctioning processs we as patients must go through before we arrive at the clinic. First, the parking lot is repeatedly full in both regular and Handicapped parking spots, with overflow parked alongside the curbs in both front, side, and rear locations, with numerous cars waiting while idling to get the next available spot. Second, although tge online checkin is my preferred, partially bc I can thereby avoid the front desk receptionists, the Kiosk at the front door to the reception area appeared to be malfunctioning and wouldn’t accept my input. So as my last option, which used to be my first when the clinic was on 2nd Floor, I went to the counter and was received with “We may have to reschedule your appointment…” followed by a snarky redhead at the end of the counter. The same redhead that was complaining out loud about having to work, I overheard while waiting for my appointment with Karla last time! Perhaps, it might be time the front desk receptionists perform a different task within the office. Unfortunately, negativity is contagious, as is positivity, and I shouldn’t have to leave for my appointment earlier than I already do. I realize these are difficult times, but when the clinic was on 2nd Floor, sharing the office with PT, the reception area was filled with positivity, smiles, and friendly receptionists, of which I often smiled and said “Thank you for being so nice!” Not quite sure why that has changed, other than experience has taught me that it only takes “one bad apple” to ruin the cart. Thank you Dr. Patel and Karla Stapes for the service you provide us.
• BB

  Brandi Bishop

  Apr 22, 2022
  1.0
  Very poor experience with Dr Patel. No bedside manners at all. Didn’t seem to care what you had to say. Wanted in and out of the room as quick as possible. I would absolutely NOT recommend him to anyone. Definitely will not go back!
• IW

  Irene Wilson

  Jul 16, 2019
  2.0
  This department at the Iowa Clinic is so frustrating to deal with. The staff that greets you are lovely. And Dr Gates is, I think, doing the best she can, but she’s the only doctor there. I had to literally badger them to get MRI results that were a week old. I called on Friday and was told someone would call me. No one did. I called on Monday at 10AM and the staffer said she would put the request in and mark it urgent. I waited until 4:00, knowing they close at 4:30, and was told she would send the request again marked “urgent”. I called a third time at 4:29 and she said she would request that someone call me tomorrow. I was SO frustrated, didn’t use bad language but voiced my frustration. A little before 5:00 the doctor finally called me. This department is giving Iowa Clinic a bad name. I haven’t had issues with other departments there, but Pain Management needs some attention.