AudioNova

Reviews

• RL

  Richard Leaming

  Apr 6, 2024
  5.0
  Very good service
• LC

  Lorraine Cummins

  Jun 27, 2022
  1.0
  I was asked to give a rating for concept by Iowa hearing aids. zero star ranting! It will not post unless you give them at least a 1 star rating. I would not even give them that. Here is part of there We Believe statement from there website: Positive change is worth the pursuit We relentlessly seek to improve our industry and our world through innovative technology and new ways of thinking; and we will work with our patients as long as it takes to produce the best outcomes. The patient is more important than the purchase We sell hearing aids, but more importantly, we treat hearing loss. To ensure that every provider is empowered to deliver the best in hearing health, we demand high standards-of-care, modern equipment, and advanced processes in each and every clinic. I was extremely disappointed with my latest service that I received from Eric Smargiasso they gave me a 30 day trail on new hearing aids if they don’t meet your satisfaction you may return them for a full refund. 20 days into wearing their new hearing aids I decided that the price difference from trading in my old hearing aid to their new hearing aids was not that much improved for what they costed to upgrade, so I decided to keep my old pair and returned their new hearing aids for my full refund. In there we believe statement it states: (The patient is more important than the purchase) the day I returned the hearing aids that statement went out the window. Eric Smargiasso was very upset that I was returning the new hearing aids. The service from that point on was very upsetting in the way I was treated by Eric Smargiasso. I will not be returning to the Pleasant Hill office.
• RH

  Ross Ver Helst

  Jan 6, 2022
  5.0
  Great experience, glad I chose Concept by Iowa Hearing.