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University of Iowa Health Care Medical Center Downtown is a 194-bed hospital that became part of Iowa’s only comprehensive academic health system on Jan. 31, 2024. The medical center, formerly operated by Mercy Iowa City, continues a legacy of service dating back to 1873 and is committed to UI Health Care’s mission of changing medicine, changing lives.
Location
University of Iowa Health Care Medical Center Downtown
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.