Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
150 reviews
5 stars
136
4 stars2
3 stars2
2 stars2
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and knowledgeable, with many customers praising individual employees like Randy, Jake, and Cassie for their exceptional service.
Product Selection
Customers appreciate the wide variety of eyewear options available, including stylish frames and competitive pricing.
Experience Quality
Most reviews highlight a smooth and pleasant experience from eye exams to frame selection, with many expressing a desire to return.
Mixed Feedback
While many reviews are positive, there are a few complaints regarding prescription issues and customer service experiences that did not meet expectations.
- MDMallory Duggan2 days ago5.0Writing this for my parents - Al was awesome! He was extremely professional, pleasant, patient and polite! Treated us with respect and did a great job! We will continue to do business with LensCrafters because our experience was so good!
- JSJaney Szyb6 days ago5.0First time to LensCrafters’s in Dubuque and WOW was I impressed! To be greeted by every employee made me feel welcome and secure in my decision to have my eye examined and purchase my glasses from them. The exam process was smooth and complete. I wasn’t sure what to expect as it was a telemedicine appointment. Frankly, it was amazing and I was impressed. Next, was the tough part - to find the perfect frame for my new prescription! I was extremely lucky to have Randy beside me throughout the process. I do believe he worked harder than I did to find the perfect frame, and it wasn’t easy, as I was looking for a “miracle” frame (trendy, age appropriate, and of course flattering)! Randy never gave up, helped me giggle along the way, and we ended up with two perfect frames. The final step of figuring out what I needed for my prescription was simple because Randy was knowledgeable and he made it easy to understand my options. I am pleased with every aspect of my experience from start to finish. I cannot wait to pick up my new glasses next week- I know they will be perfect thanks to the amazing team at the Dubuque LensCrafter’s!
- KPKelly PattonJan 1, 20265.0Great experience picking up glasses today. Staff was amazing and we had a good time! Thanks Randy, Jake, and Al.
- KKKellyDec 28, 20255.0Great experience from start to finish. Will definitely go back. And Randy was fantastic in helping me pick out frames!
- JMjulie mooreDec 8, 20255.0Jake (Dubuque IA store) was very helpful & asked multiple questions to help with my vision problem. Gr8 customer Service!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Dubuque offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans such as EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What designer eyewear brands are available at LensCrafters in Dubuque?
LensCrafters carries designer brands including Oakley, Brooks Brothers, Ralph, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Ralph Lauren, Polo, DKNY, Armani Exchange, and Sferoflex.
What are the store hours for LensCrafters at Kennedy Mall?
LensCrafters is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at LensCrafters in Dubuque?
You can schedule an eye exam online via their appointment link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0122&storeId=10851
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters offers in-store pickup services for eyewear purchases at their Dubuque location.
Where is LensCrafters located in Dubuque, and what is the nearby shopping mall?
LensCrafters is located at 555 John F Kennedy Rd, Ste 604, inside Kennedy Mall in Dubuque, IA 52002-5207.
What nearby stores can I visit in Kennedy Mall when I visit LensCrafters?
Nearby stores include World Earth Minerals, Daily Thread, Spencers, Saucony, DICK'S Sporting Goods, GNC, Little Green Apple, and Claire's among others, offering options from gifts to sporting goods and clothing.
Are there convenient nearby places to eat near LensCrafters at Kennedy Mall?
Yes, near LensCrafters you can find Auntie Anne's for bakery-style snacks and Jujube Frozen Yogurt for desserts, perfect for a quick treat during your shopping visit.
Can I combine a visit to LensCrafters with recreational activities nearby?
Yes, Vertical Jump Park, a sports and recreation venue, is nearby and can be visited for fun physical activities before or after your eye care appointment.