Planet Fitness

4.2
687 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
3405 SE 14th St, Des Moines, IA
50320, United States

Hours

Reviews

4.2
687 reviews
5 stars
434
4 stars
110
3 stars
50
2 stars
15
1 star
78

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for being clean and well-maintained, although some reported issues with locker room cleanliness and equipment maintenance.

Staff

The staff received positive feedback for being friendly, helpful, and attentive, although there were some complaints about specific staff behavior.

Atmosphere

Customers appreciated the comfortable and welcoming atmosphere, describing it as a judgment-free zone.

Equipment

The gym is noted for having a wide variety of equipment available, though some customers mentioned issues with broken machines.

Customer Service

There were mixed reviews regarding customer service, with some praising the responsiveness of staff while others expressed frustration with billing and cancellation policies.
  • NR
    Noe Rocha
    1 day ago
    5.0
    They allow truck parking behind the building. No overnight parking allowed.
  • CD
    Claudia Dunn
    Oct 5, 2025
    3.0
    From the 2 or 3 times (acct can be varified by gym) we used it in a year, the gym is great! However, we paid monthly dues, and they got free money. I canceled on the first because we are moving and forgot we even had it and still had yearly dues removed after canceling. So, after canceling I still have to pay for a year? You got over $1000 free last year. We can use the money from the yearly that we won't be in to make worth while, for our move. Thats sketcky. I think, if someone doesn't check in for 4 months, shoot em an email, remind em. I feel stealing money is bad customer service! Will not return. Bad taste!
  • RR
    RAZORU6I9
    Oct 3, 2025
    5.0
    A lot of equipment
  • SH
    Sarah Hubbard
    Sep 17, 2025
    1.0
    I’ve been coming to this location since I was in high school. I love it here it’s convenient to come to every morning. The only other problem I’ve had other than what I saw today was a man recording me and being a creep a few months ago which staff handled properly. What I saw today and especially TODAY had my stomach in knots. Two black employees scraping gum off the side of the sidewalk while the two Caucasian employees (or maybe higher up employees I should assume) were inside at the desk. Now I know for a fact no one gets paid there to do that job or even so paid enough to do that job. I talked to the African American employees like I do everyday (have never had conversation with the Caucasian employees) and told them this doesn’t look right and it made me uncomfortable and they felt the same way. So I want to say that I hope this review reaches someone’s eyes who cares and who will do something differently next time I will be informing that I left this review as well. Do better we’re on the southside of Des Moines were there’s plenty of multicultural community to speak for eachother.
  • SR
    Scotty Ryland
    Aug 22, 2025
    5.0
    Big area, lots of machines, great staff.

Frequently Asked Questions About Planet Fitness

What is the address and location of Planet Fitness in Des Moines?

Planet Fitness is located at 3405 SE 14th St, Des Moines, IA 50320, USA.

What are the operating hours of Planet Fitness in Des Moines?

The gym is open Monday from 5:00 AM to midnight, Tuesday to Thursday from 12:00 AM to 11:59 PM, Friday until 9:00 PM, and weekends from 7:00 AM to 7:00 PM.