Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
890 reviews
5 stars
864
4 stars12
3 stars3
2 stars4
1 star7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees like Andrew, Amber, and Adam.
Quick Service
Many reviews highlighted the fast service, with several customers noting that their glasses were repaired or adjusted quickly, often within minutes.
Expertise
Customers appreciated the staff's expertise in helping them choose frames and lenses, as well as their ability to handle adjustments and repairs effectively.
Positive Environment
The store was described as having a welcoming atmosphere, with staff making customers feel comfortable and valued throughout their experience.
Value for Money
Several customers noted the good value for services provided, including free adjustments and repairs, which contributed to their overall satisfaction.
- SDSteve DanielsNov 17, 20255.0Sales Manager Adam helped me today and I was very pleased with his efforts. He was truly a Professional and very knowledgeable in regards to being able to solve the issue I was having!!! Thank you again Adam!
- ASAmanda SmithNov 16, 20255.0The whole crew here is very knowledgeable and friendly, I needed a new nose piece for an older pair of glasses so that I could see at work, and was helped quickly so I could get back to my job. Simple, hassle free and welcoming are the kind of things that I look for when choosing a long term optometrist, and I will be back when it's time to upgrade my prescriptions. Thank you very much Merle Hay crew.
- SSSusan SteffeyNov 12, 20255.0I had ordered two pair of glasses online. Wrong prescription! Andrew Barrett at the Lenscrafters store at Merle Hay Mall took the time to sort it all out and get the right pair ordered. I am so appreciative!
- KGKit GregorichNov 8, 20255.0Amber Williams gave me amazing service! She fixed my Tom Ford sun glasses and sent me on my way at no charge. Just a great helpful smile😀
- ETElan Morin TedronaiNov 7, 20251.0Said online they can fix broken glasses so I called, but the person who answered the phone said 'nope just buy new ones'. Not helpful at all.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Des Moines offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions like Transitions® and Blue-violet light filtering lenses, and a wide range of designer brand eyewear.
What designer brands of eyewear are available at LensCrafters?
LensCrafters carries designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Ralph Lauren, Polo, DKNY, Armani Exchange, and more.
Does LensCrafters accept vision insurance? If so, which ones?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours of LensCrafters in Des Moines?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 12:00 PM to 5:00 PM.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule an eye exam online through their website via the provided quick link for scheduling an exam.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa for payment.
Does LensCrafters offer in-store pickup for orders?
Yes, LensCrafters offers in-store pickup services.
Which nearby shopping center can I visit when going to LensCrafters?
LensCrafters is located inside Merle Hay Mall, a large shopping center where you can enjoy shopping and dining before or after your visit.
Are there dining options near LensCrafters in Merle Hay Mall?
Yes, nearby dining options include Panda Express for Chinese food, Five Guys for burgers and hot dogs, I Scream Treats and More for ice cream, and Auntie Anne's Pretzels for snacks.
What entertainment venues are close to LensCrafters at Merle Hay Mall?
Nearby entertainment venues include Merle Hay Lanes and Gameday Lanes bowling alleys and The White Rabbit Virtual Reality Arcade for gaming experiences.