LensCrafters

Reviews

• AB

  Amanda B

  Apr 4, 2026
  1.0
  Just as I thought it couldn't get any worse then the rude associates that I had the pleasure of dealing with at the Edgewood rd location, I was wrong. I asked both locations for a certain material for my lens. The edgewood rd location older gal who is apparently the store manger had no idea what material I was talking about. After just leaving irritated at the lack of knowledge, I tried my luck at 1st ave. They knew what I was at least talking about, but couldn't get the material. Neither location made any other suggestions or even tried to get me the material I wanted and my eye Dr recommends. Ended up going to another place that not only could get me the lens with the material I wanted, but I asked them how they were able to get them and lenscrafters wasn't. They had no idea since they use the same lab. This isn't the first time I have had an issue with the edgewood rd location in the last 6 months. But now I know I won't be back to any lenscrafters, and certainly not either location in Cedar Rapids.
• TM

  Tanya Millette

  Mar 30, 2026
  5.0
  Great service, my situation is kind of particular but they took the time with me and they made sure that all my needs were satisfied and at the lowest cost possible ! I would highly recommend this place !
• JA

  J Allah

  Mar 27, 2026
  5.0
  Stopped by one evening before they closed and needed my sunglasses repaired. Can't recall the names of the two ladies who helped me but they did the Lord's work. My shades are brand new again! Thanks
• JB

  Jake Bartels

  Mar 7, 2026
  5.0
  I had a great experience with Lens Crafters on 1st Ave. It wasn't perfect, but I think their response to making everything right is what earns them 5 stars. I had an eye exam from Midwest Optometry located inside this store and got a new prescription. I then picked a nice pair of Ray-Ban frames. When the frames arrived I noticed they were a tad bigger on my face than I liked. So I went back to see if they maybe had a smaller size. They did not have the next size down in stock, but said they could order them. They went ahead and ordered them and they arrived very quickly. When the new frames arrived however, I noticed there was what appeared like a smudge that wouldn't go away. Turns out it was a defect with the lenses. They apologized, and said they would order new lenses. New lenses arrived and now everything is perfect. Everyone was so polite, and they ultimately made me feel like they weren't happy until I was happy with my purchase!
• SS

  sandra sacora

  Mar 3, 2026
  5.0
  I was having trouble with bifocals and they made it right and figured out what was happening.

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