LensCrafters

4.8
302 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
2315 Edgewood Rd SW, Cedar Rapids, IA
52404-3277, United States

Hours

Reviews

4.8
302 reviews
5 stars
283
4 stars
5
3 stars
0
2 stars
3
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers reported a mix of experiences with service, ranging from outstanding and friendly interactions to instances of unacknowledged presence and lack of knowledge from staff.

Staff Knowledge

While some employees were praised for their expertise and helpfulness, others were noted as inexperienced or untrained, leading to customer frustration.

Store Environment

The store atmosphere was generally described as welcoming and friendly, although some customers expressed disappointment with the recent changes in staff.

Product Quality

Customers appreciated the selection of glasses and the quality of service when it came to adjustments and fittings, though there were complaints about incorrect orders.

Professionalism

Many reviews highlighted the professionalism of certain staff members, particularly in handling customer needs and providing thorough eye exams.
  • VO
    Viviana paola Galvis otèro
    Nov 15, 2025
    5.0
    Excellent service from the girls, super friendly and attentive
  • JG
    Jose David Gonzalez galvis
    Nov 15, 2025
    5.0
    Is so nice the attention and their have a lot of variety
  • MM
    Mike
    Nov 1, 2025
    1.0
    Stopped in to look at raybans. Nobody acknowledged us when we walked in. When we were finally acknowledged, the girl knew nothing about raybans. I left feeling very frustrated as it appeared nobody wanted to help us. This was very different experience then I have had in the past.
  • JJ
    Jrfam1
    Oct 12, 2025
    1.0
    Picked up glasses, nothing was right about them. The store manager who I spoke to, seemed unsure what to do or how to handle the situation. Since nobody there seems trained, I doubt I'll be back and will probably just get my money back and go elsewhere.
  • PT
    Phil Terronez
    Oct 3, 2025
    5.0
    The detailed assistance and understanding was impeccable and beyond , thank you my LenCrafter assistant in Cedar Rapids, IA. You always go above and beyond any expectations

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.