CarePro Home Medical - Cedar Rapids

Reviews

• RS

  Rachelle Siechert

  Jan 2, 2026
  5.0
  Very helpful staff and very knowledgeable in their products.
• KK

  Kaylah

  Nov 25, 2025
  1.0
  Came in there looking for items and they were rude and short with me. Asked if I could use there bathroom while we looked and got a no. Do Not recommend.
• HS

  Hue Sinder

  Nov 10, 2025
  1.0
  November 10, 2025. Incredibly unpleasant and unhelpful person on the phone. Sarcastic. I requested a quote through CP's web site to rent a mobility scooter for a week and for it to be delivered and picked back up from the Eastern Iowa Airport. Received a vm back from Maddie: that, "yes, we can do that and here is the price. It will be an additional $75 for delivery. Get back to us and let us know what you are thinking." I call to inquire about setting this up and encounter one of the most unpleasant people I have in a good while. Gave her all the above information, only getting the name wrong and saying "Maggie." (My scribbly post it note.) I was on the phone for at least 4 minutes with the unpleasant staff person saying 'I don't know what to tell you, we don't have a staff person by that name ' and not understanding that when I said "mobility scooter " that it's an electric scooter. I went to my email and read it word for word to the misery gut on the phone. Realize the vm was from"Maddie," not "Maggie." 'Oh, oh yeah, Maddie," from the staff on the phone. 'Oh, yeah, an electric scooter, now I know what you mean and can check availability.' Surely staff at a medical supply store would understand these are the same thing. Unhelpful staff on the phone: "well, i don't know what to tell you because we don't have it in the system." I then requested they call me back and clarify bc the original staff that left the vm said no problem and the staff on the phone said we can't do that. Staff called back and said they checked with their manager and they couldn't deliver it to the airport bc they "don't want to be walking around the whole airport trying to find you." Crappiest service I've received in a long time and it pushed me to come do this review. SO unpleasant. So disappointing. So needlessly frustrating.
• TK

  Troy K

  Sep 6, 2023
  5.0
  Sheila did an EXCELLENT job of taking care of my needs. A true angel helping me while on my travels. Wish we had CarePro in my home town! Thanks Sheila!
• BF

  Borja Family

  Aug 14, 2023
  5.0
  I traveled out of town and forgot part of my mask for my CPAP and they helped me to get one. They were super kind, and I was so grateful. I highly recommend CarePro Home Medical! Thanks so much!

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