The Iowa Clinic Pulmonary - Ankeny Campus

Reviews

• EE

  Emily Ertz

  Jul 21, 2025
  1.0
  I wish I could give a 0 and not a 1. I have multiple medical issues, asthma being one that I struggle with the most. I had no issues with the Dr or really anyone but Jen the practice manager. I tried to schedule a appt and was sent a message saying that they were no longer going to schedule me because I had rescheduled to many times. I had not one time EVER been told that if I reschedule one more time that I would be terminated as a patient. I was going through a deeply traumatic, depressing issue that consumed me with debilitating depression, to the point I couldn't get out of bed. I was having to put a family member in prison for molesting me and others I will not mention here. And just wanted to talk with Jen, as she is the only one that could give me a 2nd chance. But after leaving her 5 plus voice mails, she never not once tried to call me back. I even said in the voice mail if after speaking with me you still can't reinstate me as a patient, I would understand, but I wasn't even given that chance. That is so unprofessional, especially coming from a manager. I have worked as a clinic manager in the past and I would NEVER treat a patient with such unprofessionalism. I even spoke with other receptionist who both said they would give me a second chance in a heartbeat, but they couldn't override Jen, since she is the manager. People make mistakes and I understand having to terminate pt.s but I should have been warned before doing so and they should have returned my calls. I'm now left without a injection that has been the only thing that has kept me out of the hospital and off of a ventilator. I have been cut off cold Turkey, because only a specialist can prescribe it, my GP can't. So as you can see by the other low reviews stay away from here.
• CR

  Cherish Rose

  Dec 22, 2023
  5.0
  Showed up early and I was planning to wait til my scheduled appointment time but they took me right back! I saw Dr Scott. He was great!
• RB

  Rachel Bissett

  Jan 31, 2023
  5.0
  I wish all my doctor appointments were this great! Everyone was friendly and explained what I would be doing at my appointment. Dr. Trump was also really kind and approachable. He explained the "what, why and how's" of the next tests I'd be doing and I highly recommend this office.