UFC GYM Waikele

Reviews

• MB

  Mikey Brown

  Mar 11, 2026
  1.0
  Not sure why the Girl Scouts selling cookies today were accosted by tall botox blonde worker. They were asked to be there today by management. She basically blocked them and gave them the 3rd degree grilling why were they there and who authorised it. Apparently management didn’t tell her. However, I question the importance of her role to begin with. This is usually a good place that supports Girl Scouts and most of the employees are super friendly. However, this experience made it very awkward for my daughter who stated she kept getting evil looks from this employee. Effective immediately our troop will not be selling Girl Scouts cookies there. Looking at other reviews, we’re not the only ones to feel negatively about this one bad apple. Hopefully management gets better communication and enforces this employee to a higher standard. She made what was supposed to be a fun and encouraging event into an awkward and threatening experience. Again, the rest of the staff is reported to be tops. I was looking at a membership before hearing this… probably not now. Maybe a better experience next year?? Also, I don’t speak for the Girl Scouts, I speak for my daughter. -Mikey
• AQ

  Addi Qatamin

  Feb 20, 2026
  1.0
  ​I am beyond frustrated with the lack of accountability and basic administrative competence at this establishment. After committing to a $2,600 family subscription, you would expect a minimum level of customer service. Instead, I’ve dealt with nothing but broken promises and predatory fees. ​The Issue ​When I signed up, I explicitly instructed the staff to use a specific credit card for the $60 annual fee, distinct from the primary account card. The staff looked me in the eye, nodded their heads, and guaranteed it was updated in the system. ​What Actually Happened: ​Ignored Instructions: On the day of the charge, they completely ignored my request and attempted to bill an out-of-service card. ​Automatic Penalties: Because they ignored my instructions and the transaction failed, they slapped me with a $23.50 "processing fee." ​Refusal to Correct: Despite me explaining the situation—and reminding them that their own staff promised this was handled—management refused to waive the fee or admit their error. ​The Verdict ​It is absolutely ridiculous to treat a high-paying customer this way over a mistake their own team made. They would rather lose a family’s business over a wrongful $23 fee than simply fix their own clerical error. Save yourself the headache and go somewhere that actually respects its members.
• JJ

  Jeff

  Feb 18, 2026
  1.0
  I didn’t think one of my membership perks was a tiny Asian woman harassing me about how I checked into the sauna. Please calm down.
• DC

  David Cardenas

  Jan 31, 2026
  2.0
  As others have already mentioned, the blonde woman at the front desk, with very noticeable Botox, is consistently rude and unprofessional with members. That behavior is the main reason I decided to cancel my membership. To be fair, the boxing and kickboxing classes were good, the gym is mostly clean, and the equipment is regularly maintained. Unfortunately, none of that compensates for the poor customer service. Basic respect should be expected when you’re paying for a membership. You’re working with people who are investing in their physical and mental health, not somewhere they should feel uncomfortable or disrespected. Based on other reviews, this appears to be a recurring issue, not an isolated experience.
• JB

  jackie Berry

  Dec 10, 2025
  2.0
  The gym is fantastic, and the staff is excellent—no complaints there. However, my low rating is due to their coaching policy. If you decide to sign up for coaching, keep in mind that you are not committing to a specific coach; instead, you are entering into a contract with the gym itself. They have the authority to change your coach at any time and assign you a new one. I find this practice somewhat unfair and potentially misleading. If you are thinking of receiving a coach, please keep that in mind.

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