UFC GYM Waikele

Reviews

• JB

  jackie Berry

  Dec 10, 2025
  2.0
  The gym is fantastic, and the staff is excellent—no complaints there. However, my low rating is due to their coaching policy. If you decide to sign up for coaching, keep in mind that you are not committing to a specific coach; instead, you are entering into a contract with the gym itself. They have the authority to change your coach at any time and assign you a new one. I find this practice somewhat unfair and potentially misleading. If you are thinking of receiving a coach, please keep that in mind.
• MM

  MatthewLincoln

  Nov 12, 2025
  1.0
  The only place where you are not allowed to work out if you don’t buy a towel, cancelled my membership!
• SS

  Suelen Evangelista Dos Santos

  Nov 12, 2025
  1.0
  Horrible experience. I used to go to UFC Kailua and everything was perfect, but I had to move to the Waikele location. I was paying $103 for my membership, and suddenly, when I joined Waikele, I couldn’t do anything because “it doesn’t cover.” On top of that, when I went there, the lady told me I couldn’t work out because I didn’t have a f towel unless I bought one. The staff there are not professional and definitely don’t treat members as well as the Kailua location.
• CA

  Cornett Angel

  Oct 29, 2025
  2.0
  I will start about what I like about this gym first, I like this gym because they got child care most of them are really nice to my kid and adore my kid. I just wish they had more toys and more things to do in there but I can see more toys, more fight I can potentially cause. I had instance one of staff didn’t even call me or notify me when my kid had accident I had to find out on my own I asked them why she didn’t even tell me she said “oh I thought I texted you” it really rubbed me in wrong way. Because other lady pat (I think that’s her name) she would call me and send staff to look for me when my kid made accident so big difference. I already made complaint about that and I hope they fixed it. I like gym in self in general, I like the set up, I like the recovery center, I like how it’s not too crowded everyone pretty much mind their business, I like to take yoga class here and there but I’m pretty sure I’ll cancel the class because do to my schedule I can’t make it to most of the classes But here’s reason why I’m giving 2 stars Is instance I had with couple of them other day. Most of them are nice some of them will make small conversation they are friendly they basically just doing their thing but there’s one particular thing that happened other day really rubbed me in wrong way. I usually check in with my phone number due to reason with my iCloud most of them have no problem typing up my phone number it doesn’t take that long but this one lady I think she’s Asian maybe in her 40-50 she kind of got rounder face with glasses (she have it off sometimes) she always give me attitude and roll her eyes every time I tell her I’m gonna check in with my number I ignored it few times because what ever but other day she asked me “why you don’t want the app, are you lazy ? “ I was kinda taken back when she asked me if I’m “lazy” why would she is so concern why I don’t have the app. I gave her short explanation (it was never her business in first place) she basically rolled her eyes and said “ok enough” like she wasn’t the one who asked me why I check in with my phone number. Kinda rubbed me in wrong way. Other staff don’t really got problem of me checking in with phone number they just go with their say but this one particular person always got attitude and some kind of problem. This wasn’t my first run in with horrible customer service from UFC. The second time was my second time was when I walked in to the gym this blonde lady basically came at me aggressively asking me where’s my towel I was confused because that was my first time ever someone asking me about towel letting alone asking me aggressively I said I don’t have one ? And she replied to me “well you need it or you can’t work out you can purchase one for $12” so I had to go back to my car and find any towel that I had so I walked back in and she asked me aggressively again “show me” I was like well damn lady lol no one ever tripped that hard over damn towel. At this point ufc waikele need mass meeting or mass hire because there’s some rude “customer service” people. Only reason why I go to this gym is because they got child care and child care people are decent people to look after my kid and gym set up in general but they definitely need to re train some staff there for sure.
• SH

  Sarah Herpst

  Oct 29, 2025
  2.0
  There is an employee named Amber at UFC Waikele who is rude and unreasonable. She is blonde and wears glitter on her face. I recently renewed my membership and this was one of my first times back. I was unaware of the towel policy that she claims has been in effect since April but nobody informed me about it when I renewed my membership. She said I either had to grab a towel or purchase one and would not let me in even though I explained that I didn’t know and I would bring one next time. I also walked so grabbing one wasn’t a quick option. She said that it’s been a policy and signs are posted so I have no excuse not to know. I don’t understand why it’s such a big deal that she couldn’t allow it the one time. It is unreasonable that I have to purchase a towel to use the gym membership that I pay for. I have no other complaints about the gym and the rest of the staff is friendly and knowledgeable, but nobody wants to get turned away for not having a towel when trying to work out. Strange power trip by this employee. Nobody else cares.

Frequently Asked Questions About UFC GYM Waikele