Kato & Shoji Optometrists - Kapahulu Office

Reviews

• LT

  Laurie Tam

  Feb 2, 2026
  5.0
  Staff is very friendly. Lots of parking and easy to get to.
• SK

  Sarah Kim

  Oct 6, 2025
  2.0
  Called the office for an emergency issue a few months back because I had an eye infection suddenly. But I use 1 year contact wear but because of the infection I was not able to use it anymore and had to call for my prescription so I could get new contacts for the time being before I go in for another prescription check. I’ve visited DR. Kato before and so has my mom. I asked if they could email me the prescription and the first lady said yes and was very nice about it. Waited for about an hour and didn’t receive the email so I called again to check up. Someone else answered the phone but immediately when I asked about it she proceeded to say that they were busy and made it seem like it was an inconvenience or as if I had been spamming them when I had just asked if there was an error with the email I provided them. She then told me after that she can’t give it to me since it needs to be verified with the doctor which I understand but proceeded to tell me after that they didn’t have any history of my data on file. Just seems a little petty and could’ve been communicated better between the staff if they can or can’t do it rather than give an attitude to a customer that is in a tough situation. DR. Kato is very nice and attentive though so its a little disappointing just because the reception staff can’t choose their words better now I don’t think I’ll go back because of the lack of consideration for their customers on the receptions side. Also, never got the email anyway
• KL

  Kai Lu

  Oct 11, 2019
  5.0
  They are super nice people. Was planning to attend a wedding so in need of contacts. They helped out so I don't have to go to the wedding with my glasses.
• MC

  Marie Charlton

  Oct 19, 2018
  5.0
  Thank goodness for these wonderful people, they were able to suit up my husband with contacts since we left them back in Chicago!!! Now my hubby can surf the swells:):). They really saved us!
• ME

  Matthew Elliott

  Aug 5, 2018
  5.0
  From out of country and I was in a jam. They were able to help me out and let me enjoy my vacation!

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