LensCrafters

Reviews

• DY

  Donna Yoshimura

  Jan 5, 2026
  5.0
  I wanted to repair my glasses for the right lens popped out of the frame. Alexa from LensCrafters helped me. The store was crowded because of their sale at the end of the year. She explained everything to me before purchase of my new pair. Thank you for your service Alexa.
• AC

  Alan Chien

  Dec 31, 2025
  5.0
  We had such a great experience at this Lens Crafters, which seems better and more responsive than any Lens Crafters location that I've ever been to anywhere else in the U.S. We initially came in to get my daughter's glasses adjusted. We don't live here (we're just on vacation) and in spite of not having any business reason to help us, Alexa W volunteered to do a free adjustment for my daughter. Then, while we were looking around, we found a pair of sunglasses that my daughter liked, so we ended up being customers after all. It just goes to show that great customer service as exhibited by Alexa can ultimately lead to a sale anyway. She even helped us save 30% by letting us know about the AAA discount. All in all, we had a great experience here, thanks to Alexa W.
• EE

  Eric

  Dec 20, 2025
  5.0
  I had a great experience at LensCrafters at Kahala Mall. The salesperson's name was Eric (same as my name). I have purchased glasses from this branch for many years. Service has always been great and that is why I keep going back. For my latest purchase, Eric spent time with me and helped me select a pair of glasses that I feel is the best for me. LensCrafters is more expensive than buying from a big box store, but I feel the service I get from LensCrafters is worth the extra cost.
• BR

  brooklyn reid

  Dec 4, 2025
  1.0
  I called to reorder my prescription, and I was told it had expired. No one informed me about prescription expiration during my exam a year ago-even though it was my first exam in the U.S.-and when I ordered contacts previously, they also could have let me know so I could have ordered extra boxes or prepared ahead of time. Instead, when I called, I was simply told they couldn’t process the order, with no apology or acknowledgment of the inconvenience. I don’t have time for an unplanned exam due to work and other commitments. This, combined with past issues-such as never receiving a call when my contacts arrived and the phone only being answered about one out of every three times-has led me to switch offices.
• DC

  Daniel C

  Nov 28, 2025
  5.0
  Eric was amazing. I originally walked in just to get information and pricing on lenses. I had a lot of questions and he was not only very knowledgeable but very patient with me. He gave me different quotes on different type of lenses and options and when I was still on the fence of spending the money as it’s around the holidays and I really should be buying gifts for others, he found other options in a different brand to help make it more at a price point that I would feel comfortable with. He also explained the type of insurance coverage I had and how to maximize the benefits that I get annually. I learned how good my insurance it was when he showed me how much it covered. I ended up making a purchase on transition prescription lenses that has the quality, scratch resistance, coating, color and quality of the name brand lenses for a fraction of the cost. He showed me how they would fit, showed me different lens and the color options before and after they transitioned. He also reassured me that if I wasn’t satisfied I have 30 days to return them or exchange them. I probably spent an hour there just asking questions as I am very thorough when I am interested in purchasing something. He really looked out for me and made me feel comfortable and although he said I could make this purchase at any one of your locations or over the phone, I wanted to make the purchase through him so that he is recognized for the amazing service.

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