David Lloyd York

Reviews

• LL

  laiba

  3 days ago
  2.0
  Visited David Lloyd over the weekend while visiting family in the area. My partner has a membership at another branch and I attended using a guest pass. With the weather being so warm, we thought it would be a nice place to relax for the day and make use of the spa facilities. The facilities themselves are okay overall, but definitely not to the standard you would expect considering the prices David Lloyd charge for memberships. The family changing rooms in particular could do with being cleaned much more regularly. There was a noticeable lack of upkeep and cleanliness throughout the time we were there, which immediately took away from the “premium” experience the brand advertises. What really disappointed us, however, was the handling of the spa access. One of the main reasons we chose to come was to use the spa facilities, only to then be told upon arrival that they were reserved for “York members only” for three months. This was never made clear beforehand and felt incredibly misleading. If certain facilities are restricted, especially facilities heavily used in marketing and promotions, this should be communicated properly before people travel and pay to attend. It honestly felt quite embarrassing standing there being told certain areas were effectively off limits despite attending as paying guests through a valid membership. The explanation given was vague and came across more like a way to brush people off than an actual customer-focused policy. For a company that promotes luxury, wellness and customer experience so heavily, the whole visit felt underwhelming and poorly managed. Staff seemed uninterested in resolving concerns and there was very little effort made to offer alternatives or even acknowledge the frustration caused. Unfortunately, this experience has definitely put us off returning to this branch in future.
• JK

  john kaye

  6 days ago
  2.0
  Spa closed Thursdays! The new Spa & Gym refurbishment is great & the staff are super friendly. Unfortunately access to the new Spa is not permitted to couples and men at peak times on Thursdays. If midweek is your thing then, even with a full membership, access is limited to 4 in 5 days, unless you want to wait until 8.30/9pm at night.
• RS

  Rose Skehan

  May 18, 2026
  5.0
  Amazing gym and we were set up by the brilliant fergus. He’s really friendly, goes above and beyond. Put my mum completely at ease was so funny, nice and knowledgeable. He is a credit to David Lloyd Thank you Fergie
• JS

  Jacob Stajkowski

  May 17, 2026
  5.0
  Harry was an exceptional guide, he sold us the facilities essentially straight away with great explanations and demonstrations to show how to use all the services to our full advantage. He was a pleasure to talk to and I look forward to seeing him from time to time time here at David Lloyds
• DE

  Driver Extraordinaire

  May 16, 2026
  3.0
  Some reception members of staff a bit rude , too many kids for my liking just occupying machines for no reason , standard middle/upper class affair. Spa is half decent , I get guest passes tho wouldn’t pay the full membership price .

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