Virgin Active

Reviews

• RH

  Roxana Hassel

  5 days ago
  2.0
  Not my home club, but I have multi club access, which I never use. My home club had no classstofay between morning and 5PM so had to travel extra to Mortgage, where you get charged for a wrist tag you need lock your locker. I find absurd to impose mandatory purchases to be able to lock your locker at a gym! Overall Virgin getting worse..
• SG

  S G

  May 16, 2026
  1.0
  Poor management and unfair handling of a simple equipment dispute I had a very disappointing and embarrassing experience at the gym recently involving the operational manager, Amaadi. I was using the dip/pull-up station by the stairs. While resting between sets, another member started using it. I waited patiently for him to finish so we could alternate and share the equipment. Instead, he began another set and stayed on the machine. I politely approached him, explained that I had been using it first, and suggested we take turns. He immediately became confrontational, told me to go use another machine, and refused to share. Frustrated by his attitude, I expressed my disbelief (yes, I used a swear word in the heat of the moment). He then escalated the situation by going to get the manager. Amaadi came over with the member who complained in front of the entire gym floor, drawing everyone’s attention and making me extremely uncomfortable. The way this was handled felt one-sided and unprofessional. As someone who is well-known at this gym (I run a local business and many of my customers train here), being publicly embarrassed like this was damaging to my reputation. Managers and staff know me well, so this incident was especially disappointing. I believe Amaadi needs proper retraining on how to handle member conflicts fairly and calmly without abusing his position or escalating minor issues in a way that humiliates long-standing members. Basic de-escalation and fairness should be standard. I’ve had mostly positive experiences at this gym before, but this situation was poorly managed and left a bad taste. Hoping management takes feedback like this seriously to improve the environment for everyone.
• MB

  Marina Bellver

  May 15, 2026
  1.0
  1 out of 3 lockers not working, staff cannot help (they need to raise a ticket), I have to wait for the staff ladies to finish their break to help me with the locker that was stucked, they got confused with the monthly fee and I had the claimed my money back three times, and more issues..
• TD

  Ted Deacon

  May 6, 2026
  5.0
  I had a very nice visit. I am a member at a different VA gym but visited Moorgate. Initially greeted by a very friendly and helpful young lady called Leanora (or something similar) who explained everything clearly. Gym area spotless and not too busy (1300-1600). Concept 2 rowing machine could do with some maintenance such as chain lubrication as it wasn’t smooth. Pool temperature brilliant for training and lanes a great size. Jacuzzi and sauna clean. Two broken showers but many more. Changing rooms are always tricky and I found them a bit cramped as had to move a few times as people came and went. Overall a great visit and I’ll Look forward to visiting again when convenient
• EB

  Ella B

  May 1, 2026
  5.0
  The staff are sooooooo nice!!!!!!! I sat and waited for my friend for a while in reception and overheard some of the girls that work there: such kind people and made everyone who came in feel really welcome. They create a great atmosphere and set the tone for the rest of the place. I knew I would sign up straight away ❤️❤️❤️

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