Jack Brown Eyecare has been a family run independent optician in Edinburgh for over 50 years. Our friendly staff offer a high level of expertise and have been with the company for significant periods of time therefore you have the assurance of seeing an experienced, familiar face at every visit. The health of your eyes is the most important thing to us so we have invested in the best facilities and have the latest instrumentation to measure, photograph and examine every aspect of your eyesight as part of a fully comprehensive eye test.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.