Notts Hill House (formerly known as Rosehill) provides person-centred support for up to 16 adults with an acquired brain injury (ABI), physical disabilities and/or learning disabilities in a homely environment. We operate a professional service including access to physiotherapy and occupational therapy. The people that we support are assessed prior to admission and placements are offered with outcome-led goals in mind. Support plans and goals are reviewed regularly to reflect the individual’s progress throughout their stay. The support provided by Notts Hill House is also tailored to the individual’s needs, wishes and aspirations, with a focus on developing the skills and confidence to live a safe, independent and fulfilling life.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.