Age UK Surrey's Shopmobility service is no longer in operation.
We have taken the difficult decision to close our ShopMobility service, based in Bedford Car Park, Guildford. The last day of business is Friday, 12th June 2026.
This decision is a result of the significant financial challenges faced by both our charity and the wider sector throughout 2025–26, which are projected to continue into the current year. We understand this will be upsetting news for our clients, their families, and carers. We want to express our sincere gratitude for the dedicated support provided by our ShopMobility team over many years, as well as the ongoing partnership with Guildford Borough Council.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.