Vision Express Opticians - Epsom

Reviews

• LY

  Linna Ye

  6 days ago
  5.0
  Christian at Vision Express was incredibly helpful and kind. He helped me repair my glasses twice, and I really appreciated his patience and professionalism each time. It’s such a relief to receive this level of service, especially when something as important as glasses needs attention quickly. Thank you, Christian, for your excellent help — I’m very grateful.
• SN

  Suri Nela

  Jun 15, 2026
  5.0
  Superb service from appointment to examination and providing information regarding new tech with nuance spectacles. Great staff will definitely recommend any one with dual problems of vision and hearing
• YW

  Yoke Watt

  Jun 12, 2026
  5.0
  I was very impressed by my '10th June 2026 'anniversary' eye-examination, as well as eye-test by VE's in-house optometrist, Ms. Fraheem who uses the latest eye-care equipment. The, diagnostic skills & attention-to-detail of Vision Express' in-house optometrist, Ms. Fraheem, was most remarkabe. The patience + attention to detail of the sales-staff was also appreciaiated. Mr. Jayden carefully explained how VE's "Eye Plan" continues to spread the costs of my new psir of spectacle frame (which will comtain newly-prescribed transitional & varifocal lenses, as well as with a hearing-aid incorporated into the spectacle-frame's side). I was alao pleased that by remaining on VE's "Eye Plan, I could spread-out the costs of acquiring a new pair of spectacle frame that contains not only prescribed lenses (both varifocal + transitional), but also having a hearing-aid function incorporated into the side of my new pair of spectacle frame. Yoke Watt, 12h June 2026.
• NW

  Neil Wilkins (Wilk601st)

  Jun 7, 2026
  5.0
  I just wanted to make sure people know how great this company is. We took our grandad here yesterday after a little confusion we thought, that to be honest would be a wasted visit as booking online did not account for it having to be a longer test we understand why when called to confirm the appointment BUT with having to change alot of things to get him there, we still attended. What a polite friendly welcoming place. They could not have been more accommodating. Everyone had a smile and went above and beyond. My family have used that "other company" for for years but they have not been giving anywhere near this service. With the poor customer service and being honest, rude blame the customer attitude. We will be switching to VE this year. I wish I had taken notice of names but from reception desk, floor staff to opticians well done and when I mentioned the problem the gentleman I spoke too agreed and said he had already raised it with the online team.
• JS

  Jade Smith

  Jun 3, 2026
  5.0
  I can’t recommend Vision Express Epsom highly enough. The whole team were extremely welcoming, friendly, and helpful throughout the entire process. A special thank you to Jay, who went above and beyond to help me find the perfect pair of glasses and sunglasses that suited both my style and budget. Nothing felt rushed, and I really appreciated the honest advice and excellent customer service. Thank you again for making the experience so easy and enjoyable!

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