We are a family-owned independent pharmacy in Dorking near Waitrose.
We offer free NHS services to eligible populations such as NHS prescription dispensing, flu and covid vaccinations, BP checks, emergency and ongoing contraception, Pharmacy First consultations and treatment for earache, infected insect bites, urine infection, sinusitis, tonsilitis, impetigo and shingles.
Private services include dispensing of human and veterinary prescriptions, Covid Vaccination, Travel Clinic and immunisations and many other treatment areas. We also host an ear wax removal clinic on a Wednesday.
We have a large retail side that includes complementary medicines, perfumes, beauty products, herbal products, makeup, and more.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.