Hospice care at St Margaret’s is about taking the time to care – getting to know our patients, listening and tailoring a personalised approach. Combining excellent medical and nursing care with holistic support recognising practical, emotional, social, and spiritual needs. Our values of compassion, collaboration and ambition reflect this and underpin all that we do, weaving through every aspect of our care and service provision.
Our services are free all within the county. We firmly believe that compassionate care should be accessible to all, and we strive to ensure that our support reaches every individual who can benefit and looking after those closest to them, both before, during and after death.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.