Wey House is a specialist nursing care home set within the idyllic Somerset countryside, just ten minutes from the county town of Taunton. We deliver nurse-led, person-centred care and support to adults with a variety of complex clinical support needs.
We have 31-beds comprising three en-suite rooms, five rooms with private toilets and wash areas, and 22 rooms with access to shared bathrooms. We also have one self-contained apartment, accessible via steps and ideal for someone who requires clinical care but can live with more independence.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.