Vision Express Opticians - Taunton

Reviews

• JW

  Janine Williams

  Oct 13, 2026
  5.0
  Great customer care, communication and financing options. I was served by Rebecca (Becky?) and Debra. Sincerely recommend.
• NB

  Nicholas Bushell

  Sep 14, 2026
  5.0
  Great service, process was well explained and staff were very friendly
• EM

  Elena MacDonald

  Sep 4, 2026
  5.0
  Phenomenally great customer service from all members of staff. A wonderful Ophthalmologist Raf was so diligent he probably saved me losing the sight in my right eye. Wouldn't hesitate to recommend this branch.
• SC

  Steve Clarke

  Aug 26, 2026
  5.0
  Very good customer service from a optician and gentleman named Raf. I was greeted by a lady called Emma I think. She was welcoming and helpful. All this and I was told I had cataracts starting to form. In the words of Arnold Schwarzenegger, "I'll be back."
• ZP

  Zoe Palmer

  Aug 23, 2026
  1.0
  Reviewing after emailing the Complaints Department :(. After using specsavers for several years, I decided to visit Vision Express because they stocked a great variety of brands and frames. I paid just under £300 for a pair of Prada frames just two years ago, so when I noticed such a deterioration in frames, I returned to the store for them to take a look. It's as if a whole layer has come off of my frames and they're now a white colour. The staff have always been friendly and I appreciate their hands are tied, but I was informed that the frames have only one years warranty - which honestly seems a little pointless. The lady examined the frames and suggested they could've been damaged by the sun, which isn't fitting because I have prescription Sunglasses. Also, wearing glasses for over 20 years, I know the dos and donts. In short, there was nothing she could do or advise on how to help. I decided to email a complaint, which basically obtained a response of "sorry, but the frames only have a one year warranty". The extent of damage in just two years with no apparent reason as to why isn't great. Who can afford to replace their glasses every two years? And what kind of prestigious brand only offers that kind of warranty and quality of frames for the price they charge. Appreciate Vision Express may be acting as a "middle man", but they're still ultimately selling a product, and some sort of ownership and responsibility needs to be in place.