Virgin Active

Reviews

• MM

  Mark McT

  2 days ago
  1.0
  This place is quickly turning into a dive. I've been an on/off member for more than 20 years, with my family now on a family membership. The men's toilets and changing room are more like a council gym with hair dye, shaving, spitting and toilet bottle secretions in the showers. Today I was on the gym floor listening to some fella berating somebody he was talking to on the phone, telling him that he was coming down to Small Heath to show this man who he really was. It is no longer a half premium gym. There are so many people that are on short-term passes or day passes that have no respect for the long-term members and unless you go in the early morning of the day, you are met with a really strange demographic of people. I will shortly moving myself and my family to a higher paid gym for their safety.
• WV

  Willeray Valentine

  Jun 6, 2026
  4.0
  Good gym
• RR

  Red_sky

  May 22, 2026
  1.0
  Got a £100 fine for parking in their car park for 30mins over time, while doing a long session in the gym as a paying customer. Their tablet for entering car registration was not working. Local manager and central office (official complaints) both refused to help me waive the charge or reimburse it. Paying £68 a month to use this place, and getting a £100 parking charge for using it, is unacceptable. Disgraceful customer service. Have ended my membership because of it. If you're looking to join, I wouldn't bother. Sauna and shower areas also often smell of urine and faeces. Half the jacuzzis don't work. And good luck getting on any gym equipment at peak times. Absolute rip off and useless customer service.
• CH

  Chun Tat Ho

  May 21, 2026
  5.0
  This is the best swimming pool in town. The only downside is that they sometimes close 3 out of the 5 lanes for classes, forcing everyone into the remaining 2 lanes. Despite that, it still deserves 5 stars.
• AU

  A Google User

  May 10, 2026
  5.0
  I started training with Dan Abrahams feeling quite self conscious about using weights and machines to build muscle and improve strength. From the beginning, he helped me gain confidence and tailored sessions around what I wanted to achieve. He’s made sure I can perform exercises correctly with good form to avoid injury and made me feel confident when training independently. He also provided personalised workouts for me to follow between sessions which made all the difference in keeping me motivated and consistent. Dan is supportive, knowledgeable and passionate about helping people to achieve their goals. I’d definitely recommend him, whether you’re lacking in confidence in the gym or already experienced with strength training and looking for further guidance and support.

Frequently Asked Questions About Virgin Active