David Lloyd Cheadle

Reviews

• FS

  F S

  2 days ago
  1.0
  Extremely disappointing experience at David Lloyd Cheadle. I was shocked by the rude, unfriendly and unprofessional attitude of a receptionist named Vienna. Her manner was completely unacceptable, particularly for someone working in a front-facing, customer service role. For a gym that promotes itself as a premium, five-star club, I would expect a much higher standard of professionalism, courtesy and respect towards members. Reception staff are the first point of contact and should make members feel welcome, not uncomfortable or disrespected. Unfortunately, my experience with Vienna was the complete opposite. It is disappointing that a club charging premium membership fees appears to tolerate such poor standards of customer service. David Lloyd Cheadle seriously needs to review the professionalism and conduct of its reception staff.
• OO

  Ollie

  6 days ago
  1.0
  I had a really disappointing experience at David Lloyd Cheadle because of the way I was treated by a member of staff at the front desk named Vienna. She came across as extremely rude, unpleasant and unwelcoming, which is completely unacceptable for a club that prides itself on providing a good customer experience. The way she spoke to me made the whole interaction uncomfortable, and I was genuinely shocked by her attitude. The front desk is the first point of contact for members, so I would expect staff to be polite, respectful and professional. Unfortunately, this was the complete opposite of my experience. I hope management takes this feedback seriously and looks into how members are being treated, because nobody should feel unwelcome when visiting the club.
• SA

  shabir ahmed

  Oct 16, 2026
  5.0
  I recently joined David Lloyd Cheadle and have been really impressed with the overall experience. A special mention must go to Emily, who showed me around the club during my initial visit. She was incredibly welcoming, friendly and professional, taking the time to explain the facilities, answer my questions and make sure I had all the information I needed to make an informed decision. What particularly stood out was her genuine enthusiasm and personable approach. At no point did I feel pressured into joining, which made the whole experience that much more enjoyable. The club itself has excellent facilities, and I've been thoroughly enjoying my membership so far. First impressions really do matter, and Emily is a fantastic ambassador for David Lloyd. Her professionalism and customer service certainly played a big part in my decision to join. Highly recommended!
• RR

  ruby

  Oct 10, 2026
  1.0
  ★☆☆☆☆ Appalling customer service and poor management Extremely disappointing experience at David Lloyd Cheadle today. Having travelled from Bolton, I was refused access due to changes in membership tiers that I had received no prior notification of. I was still able to scan into the club just not the spa, I just went to made a general enquiry with the girls once I was already scanned in. The attitude of the front-of-house receptionist was appalling, not only towards myself but also towards an elderly guest, who openly stated she would never return. Management were equally disappointing. Despite being a long-standing member, there was absolutely no willingness to exercise discretion or offer a simple gesture of goodwill for the inconvenience caused. Instead, I was expected to pay additional fees, even when offering to upgrade both my own and my daughter’s memberships to the higher tier as it was a weekend and they didn’t have the correct staff to make the upgrade changes. To add to this, the car park is regularly overflowing and clearly struggles to accommodate the volume of members. For a club charging premium membership fees, the standard of customer service and management is shockingly poor. Long-standing members should feel valued, not dismissed. Unfortunately, customer loyalty and basic courtesy appear to be very low on this club’s list of priorities.
• MK

  Maria Khan

  Oct 2, 2026
  1.0
  Extremely disappointing experience with a member of staff – Vienna I had an extremely disappointing experience with Vienna, whose behaviour was rude, condescending and completely unprofessional throughout the interaction. Her tone was unnecessarily confrontational, and the way she spoke to us was patronising and disrespectful. The reception staff Vienna left the gym with another member of staff and approached me while I was sitting on the sofa in reception, just outside the gates, waiting for my friends. She pointed at me and said “She’s definitely friends with them”. I was confused so decided to wait outside the gym for my friends (in the parking lot) she then followed me, pointed at me again and asked “Are you from the Trafford one" while looking me up and down with a visibly judgemental and disgusted expression. I found the whole interaction incredibly bizarre and intimidating. I was simply sitting there waiting for my friends, so I found it completely unacceptable that a member of staff would go out of her way to approach me and speak to me in such a manner. Throughout the interaction, Vienna was also whispering and laughing with another member of staff while dealing with customers, which made the experience even more uncomfortable. The overall attitude came across as cliquey, snobbish and judgemental, making the whole situation feel unnecessarily hostile. It was more reminiscent of being back at school than receiving customer service at a club that prides itself on being premium. For a club that presents itself as premium, I would expect a much higher standard of customer service, professionalism and basic respect. Unfortunately, Vienna’s behaviour has left a very poor impression of David Lloyd. I hope this incident is taken seriously and addressed appropriately.

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