Tesco Pharmacy

Reviews

• LJ

  Laura Jimenez

  Apr 29, 2026
  1.0
  I am beyond angry with this pharmacy. I urgently needed a prescribed ointment, and due to their incompetence, I've been waiting a week and still haven't received it. They've all passed the buck, mixed up the prescription, and given me the runaround every day, telling me it would be ready the next day when it never arrived. I've been in pain for a week waiting for the ointment that never seems to come. I'm switching pharmacies; this is no way to treat people.
• AB

  Ann Braidley

  Mar 10, 2026
  1.0
  If I could give no stars to Tesco Rotherham Phamacy I would. I really would not recommend this pharmacy at all, Been using since August 2025 and every month after ordering my repeat prescription I wait and wait - and nothing. So after 8 days - yes I said 8 days I go to ask where it is and they always have the prescription but it's never ready so they make me wait 15 mins to get it ready. The customer service varies from polite but never apologetic to incredibly rude. Just today same again but this time I got excuses about the system crashing so I pointed out (not rudely) it's always not ready after 8 days of waiting and her response was not to apologise but to say she can give me the prescription so I can take it elsewhere to get it!!!!. I mean really I should go elsewhere cos Im the problem!!!! I've waited 8 days and I need my medication and I'm wrong to ask for it, wrong to discuss the delay I'm experiencing every single month. I did not understand her response. I wasn't rude,I wasn't shouting but calmly I just pointed out it's always delayed every month but obviously her response did upset me. It was out of the blue and completely unnecessary and so I did proceed to say I would be changing pharmacies as I wasn't willing to wait this long every month. I did not plan to say this, it was just a reaction to her being so dismissive of me. Her response to this was to say she would remove me from their system! So there you go as a customer you are always wrong at this pharmacy she tried to not fill my prescription and tried to remove me from the system. To be honest her words felt like a scripted, well used line to make the customer feel like they are in the wrong, to shut down a customer, to shift the blame to the customer when they are not happy with the bad service. This is not an isolated problem to just me, it seems to be the way the pharmacy is run. Whilst there today it happened to the other two customers they encountered the same issue. So the bigger question is If I didn't ask where my medication was after 8 days, how long would it actually take?
• SJ

  S J

  May 29, 2023
  1.0
  Long waiting times , poor customer service

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