Vision Express Opticians - Bristol - Cribbs Causeway

Reviews

• AK

  Ang K

  1 day ago
  1.0
  I have been a loyal member since 2017 and monthly subscription for my monthly contact lenses. Paying £32. This is the second time now that I have not received my 3 months worth of contact lenses. Which is now 6 months worth!! I have called the store and spoke with Grace and she reassured me that I would have them within the next couple days but nothing! I have also now sent an email to complain and waiting for a response! This is unacceptable as this company takes my monthly payment yet fails to send the items. I will look forward to an update. Please check your store’s email and respond asap!
• AA

  ang03el

  4 days ago
  5.0
  Went to Vision Express for a contact lenses appointment the staff was very helpful. Josh who helped sister with the steps of how to put the contact lenses was help patients and funny. Which made my sister feel comfortable while getting the hang of putting the lens on or off . Thank you:)
• OE

  Owen Evans

  Jun 20, 2026
  5.0
  Took my daughter in to be taught how to use contact lenses. We were helped by Tia and she was absolutely brilliant - patient, encouraging, just all-round a very nice person. Thanks so much!
• NK

  N K

  Jun 11, 2026
  5.0
  I had an amazing experience and received outstanding customer service from Junaid. He was incredibly helpful, going above and beyond to ensure I had the best possible experience. Junaid is highly knowledgeable and provides excellent advice, demonstrating both professionalism and genuine care for customers. He is clearly a talented individual with a bright future ahead of him, and I have no doubt that he will make an excellent optometrist one day. If you’re looking for great advice and exceptional service, I highly recommend asking for Junaid. Overall, my experience was fantastic, and I would definitely return.
• JC

  jo-anne clymo

  Jun 5, 2026
  1.0
  This afternoon, I asked an assistant if she could straight my elderly mother glasses. She took them to reception area to try to straighten them up. I overheard a male assistant wearing a white t shirt, tell her not to bother if my 96yr old wheelchair bound mother was going to buy a replacement pair. The male assistant face wanted a sale and not to assist. I was absolutely disgusted and left. We will take our business elsewhere where